SUMMARY Prepares, records, and submits warranty claims to the factory and/or distributor and reconciles them accordingly.

ESSENTIAL DUTIES include the following. Other duties may be assigned.

Processes warranty claims on a timely basis for each franchise or distributor.Processes all warranty paperwork to ensure proper documentation.Flag technician warranty time.Code warranty per manufacturers specifications and guidelines. Verifies criteria required by factory or distributor.Reconciles all warranty receivables with payments through the appropriate accounting schedule.Posts credits on computer.Resubmits all rejected claims promptly or receives authorization to write them off.Follows up on payment of outstanding claims.Tracks warranty parts by tagging with repair order number, date of replacement, and date on which part may be disposed.Arranges for parts to be shipped to the factory or distributor, or to be scrapped.Files and maintains all service records as required by the warrantor.Keeps informed of all factory recalls and bulletins.Assists with body shop warranty claims as needed.Assists with the cashier and telephone operator duties as needed.Assists with any clerical needs as directed by the fixed operations manager or the controller.Maintains a professional appearance and a neat work area.Be on time and prepared for work.  Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

Excellent communication skills.Warranty experience.Previous customer service experience.Professional appearance.