SUMMARY

Completes all work assigned by the supervisor, manager or shop foreman. Functions as a skilled-level technician who is able to perform diagnoses and repairs in all areas, on numerous makes and models, in addition to being specialized in particular areas of repair.

ESSENTIAL DUTIES/RESPONSIBILITIES include the following. Other duties may be assigned.

• Performs work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.
• Diagnoses cause and malfunction and performs repair.
• Communicates with parts department to obtain needed parts.
• Saves and tags parts of the job if under warranty or if requested by customer.
• Examines assigned vehicle to determine if further safety or service work is required or recommended.
• Communicates with service advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time.
• Documents all work performed and recommended on repair order.
• Road test vehicle when required.
• Participates in manufacturer-sponsored training programs, schools, and events.
• Keeps abreast of manufacturer technical bulletins.
• Reports machinery defects or malfunctions to supervisor.
• Ensures that customers’ cars are kept clean. Notifies service advisor immediately of anything that has happened to change the appearance or condition of the vehicle.
• Keeps shop area neat and clean.
• Maintains and is accountable for all dealership-owned tools and manuals. Returns them to the proper place and in the same condition as they were received.
• Understands, keeps abreast of, and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
• Attends training classes and departmental meetings.
• Operates all tools and equipment in a safe manner.
• Reports to work with a positive attitude, on time and ready to work.
• Maintains high customer satisfaction standards.

GENERAL EXPECTATIONS

• Determine management, production, and quality requirements by asking questions and listening. 
• Attend company meetings as required. 
• Maintain a follow-up system that encourages follow through with assigned projects. 
• Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals. 
• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
• Understand the terminology of the business and keep abreast of technology changes in products and services.
• Know and understand the federal, state, and local requirements which govern the company’s business.
• Follow lawful directions from supervisors.
• Understand and follow work rules and procedures.
• Participate in performance management.
• Interact well with others and be a positive influence on employee morale.
• Uphold the company’s non-disclosure and confidentiality policies and agreements.
• Work evening, weekend and holiday work hours as required

QUALIFICATIONS

• Driver’s License
• Clean DMV

EDUCATION

• High School Diploma (Preferred)

OTHER

• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Excellent verbal/written communication skills.
• Ability to meet company’s production and quality standards.
• Basic Technology Skills (Email, Microsoft Office, Mobile Device etc.)

PHYSICAL REQUIREMENTS (SURROUNDINGS)

• Spend time outdoors in the weather and elements.
• Spend time indoors in air-conditioned areas.
• Sitting on a regular basis.
• Standing on a regular basis.
• Walking on a regular basis.
• Bending, twisting and/or stooping infrequently.
• Kneeling and/or squatting infrequently.
• Lifting 25 lbs. to 50 lbs.
• Infrequently reaching and/or lifting overhead.
• Infrequently climbing stairs.
• Repetitive hand/finger movement on a regular basis.
• Grasping/grabbing with hands infrequently.
• Pushing and pulling.

Compensation: DOE

WHY JOIN THE NIELLO TEAM? 

OUR VISION 

To be Northern California’s leading automobile dealer for the products we represent. 

OUR MISSION 

We are committed to providing distinctive automotive products and exceptional service while treating our customers and employees with unyielding integrity. 

OUR CORE VALUES 

We are a team 

We respect each other 

We encourage self-improvement 

We hold high expectations 

We embrace change 

We enthusiastically value our customer 

We support our community 

WE OFFER COMPREHENSIVE BENEFITS AND PERKS SUCH AS: 

• Kaiser HMO, Sutter Health Plus HMO, Western Health Advantage HMO and HRA plans. 
• 401(k) with Company Match. 
• Vision & Dental plans (including orthodontic coverage). 
• Company paid Life and AD&D. 
• Employee Assistance Program, Paid Time Off, and Paid Holidays. 
• Discounts on Company Products and Services.

VOTED BEST PLACE TO WORK 

THE NIELLO COMPANY HAS BEEN RECOGNIZED BY AUTOMOTIVE NEWS AN INCREDIBLE 26 TIMES IN THEIR ANNUAL LOOK AT THE TOP 100 BEST DEALERSHIPS TO WORK FOR. THE NIELLO COMPANY IS PROUD TO HAVE HAD NINE DEALERSHIPS ON THIS LIST SINCE THE INCEPTION OF THE PROGRAM, MANY OF WHICH ARE MULTI-YEAR AND BACK-TO-BACK RECIPIENTS. THE NIELLO COMPANY HAS ALSO BEEN RECOGNIZED AS A BEST PLACE TO WORK MULTIPLE TIMES BY THE SACRAMENTO BUSINESS JOURNAL.