SERVICE ADVISOR

QUALIFICATIONS

• High School Diploma or Equivalent 
• Driver’s License 
• Clean DMV

OTHER 

• Ability to read and comprehend instructions and information. 
• Professional personal appearance. 
• Excellent verbal/written communication skills. 
• Ability to meet company’s production and quality standards. 
• Basic Technology Skills (Email, Microsoft Office, Mobile Device etc.)

PHYSICAL REQUIREMENTS (SURROUNDINGS)  

• Spend time indoors in air-conditioned areas and outdoors as required. 
• Sitting on a regular basis.
• Standing on a regular basis.     
• Walking on a regular basis.
• Bending, twisting and/or stooping infrequently.     
• Kneeling and/or Squatting infrequently.
• Infrequently Reaching and/or lifting overhead.     
• Infrequently Climbing stairs.
• Repetitive hand/finger movement on a regular basis.     
• Grasping/grabbing with hands infrequently.
• Pushing and Pulling.

GENERAL EXPECTATIONS 

• Devote himself/herself to insuring satisfaction to customers. 
• Determine management, production and quality requirements by asking questions and listening. 
• Attend company meetings as required. 
• Maintain a follow-up system that encourages follow through with assigned projects. 
• Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals. 
• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively. 
•  Understand the terminology of the business and keep abreast of technology changes in products and services. 
• Know and understand the federal, state and local requirements which govern the company’s business. 
• Follow lawful directions from supervisors. 
• Understand and follow work rules and procedures. 
• Participate in performance management. 
• Interact well with others and be a positive influence on employee morale. 
• Uphold the company’s non-disclosure and confidentiality policies and agreements. 
• Work evening, weekend and holiday work hours as required.

JOB SPECIFIC EXPECTATIONS

• Minimum 2 years of experience.
• Schedules service appointments.
• Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Writes up customer's vehicle problems accurately and clearly on repair order.
• Test drives the vehicle with customer as needed to confirm the problem or refers to test technician.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Provides a complete and accurate written cost estimate for labor and parts.       
• Establishes "promised time." Checks with dispatcher, if necessary.
• Obtains customer's signature on repair order; provides customer with a copy.
• Notifies dispatcher of incoming work.
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.
• Keeps service department forms, menus, and pricing guides up to date.
• Explains completed work and all charges to customers.
• Maintenance of customer information in accordance with current regulations.
• Maintains high customer satisfaction standards.
• Handles telephone inquiries regarding appointments and work in process.
• Dependability; Prepared for work on time.
• Keeps work area clean.
• Completes additional tasks and projects as directed.

WHY JOIN THE NIELLO TEAM?

OUR VISION

To be Northern California’s leading automobile dealer for the products we represent.

OUR MISSION

We are committed to providing distinctive automotive products and exceptional service while treating our customers and employees with unyielding integrity.

OUR CORE VALUES

      We are a team

      We respect each other

      We encourage self-improvement

      We hold high expectations

      We embrace change

      We enthusiastically value our customer

      We support our community

WE OFFER COMPREHENSIVE BENEFITS AND PERKS SUCH AS:

• Kaiser HMO, Sutter Health Plus HMO, Western Health Advantage HMO and HRA plans
• 401(k) with Company Match
• Vision & Dental plans (including orthodontic coverage)
• Company paid Life and AD&D
• Employee Assistance Program, Paid Time Off, and Paid Holidays
• Discounts on Company Products and Services

VOTED BEST PLACE TO WORK

THE NIELLO COMPANY HAS BEEN RECOGNIZED BY AUTOMOTIVE NEWS AN INCREDIBLE 26 TIMES IN THEIR ANNUAL LOOK AT THE TOP 100 BEST DEALERSHIPS TO WORK FOR. THE NIELLO COMPANY IS PROUD TO HAVE HAD NINE DEALERSHIPS ON THIS LIST SINCE THE INCEPTION OF THE PROGRAM, MANY OF WHICH ARE MULTI-YEAR AND BACK-TO-BACK RECIPIENTS. THE NIELLO COMPANY HAS ALSO BEEN RECOGNIZED AS A BEST PLACE TO WORK MULTIPLE TIMES BY THE SACRAMENTO BUSINESS JOURNAL.