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Appointment Coordinator - Volkswagen
N
Niello Volkswagen
Appointment Coordinator - Volkswagen
Sacramento, CA
Paid
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Responsibilities
Responsibilities:
Addresses customer concerns and issues or escalates them as needed
Driving traffic for the sales department by setting appointments for prospective customers
Taking inbound and making outbound calls
Coordinates questions and issues with the appropriate department personnel
Directs customers to the appropriate department or point-of-contact
Approaches, greets, and offers assistance or direction to any customer
Provides electronic and phone customer service assistance
Maintains customer information into the designated software system
Follows up after visit to ensure customer satisfaction
Any other duties that may be assigned
General Expectations
Devote himself/herself to ensuring satisfaction to customers
Determine management production and quality requirements by asking questions and listening
Attend company meetings as required.
Maintain a follow-up system that encourages follow through with assigned projects.
Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
Review and analyze actions at the end of each day, week. Month and year to determine how to better utilize time and plans more effectively.
Understand the terminology of the business and keep abreast of technology changes in products and services.
Know and understand the federal, state and local requirements which govern the company’s business.
Follow lawful directions from supervisors
Understand and follow work rules and procedures
Participate in performance management
Interact well with others and be a positive influence on employee morale.
Uphold the company’s non-disclosure and confidentiality policies and agreements.