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Appointment Coordinator - Volkswagen

Niello Volkswagen

Appointment Coordinator - Volkswagen

Sacramento, CA
Paid
  • Responsibilities

    Responsibilities: 

    • Addresses customer concerns and issues or escalates them as needed 
    • Driving traffic for the sales department by setting appointments for prospective customers 
    • Taking inbound and making outbound calls 
    • Coordinates questions and issues with the appropriate department personnel 
    • Directs customers to the appropriate department or point-of-contact 
    • Approaches, greets, and offers assistance or direction to any customer 
    • Provides electronic and phone customer service assistance 
    • Maintains customer information into the designated software system 
    • Follows up after visit to ensure customer satisfaction 
    • Any other duties that may be assigned 
    • General Expectations
    • Devote himself/herself to ensuring satisfaction to customers 
    • Determine management production and quality requirements by asking questions and listening 
    • Attend company meetings as required.
    • Maintain a follow-up system that encourages follow through with assigned projects. 
    • Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals. 
    • Review and analyze actions at the end of each day, week. Month and year to determine how to better utilize time and plans more effectively. 
    • Understand the terminology of the business and keep abreast of technology changes in products and services. 
    • Know and understand the federal, state and local requirements which govern the company’s business. 
    • Follow lawful directions from supervisors
    • Understand and follow work rules and procedures
    • Participate in performance management 
    • Interact well with others and be a positive influence on employee morale. 
    • Uphold the company’s non-disclosure and confidentiality policies and agreements.