GENERAL RESPONSIBILITIES:
Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
Greets customers in a timely, friendly manner and obtains vehicle information.
Writes up customer's vehicle problems accurately and clearly on repair order.
Test drives the vehicle with customer as needed to confirm the problem or refers to test technician.
Refers to service history, inspects vehicle, and recommends additional needed service.
Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time." Checks with dispatcher, if necessary.
Obtains customer's signature on repair order; provides customer with a copy.
Notifies dispatcher of incoming work.
Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate. Keeps service department forms, menus and pricing guides up-to-date. Explains completed work and all charges to customers.
Maintenance of customer information in accordance with current regulations.
Maintains high customer satisfaction standards.
Handles telephone inquiries regarding appointments and work in process.
Dependability; Prepared for work on time.
Maintains a professional appearance.
Keeps work area clean.
QUALIFICATIONS:
OTHER:
WHY JOIN THE NIELLO TEAM?
OUR VISION
To be Northern California’s leading automobile dealer for the products we represent.
OUR MISSION
We are committed to providing distinctive automotive products and exceptional service while treating our customers and employees with unyielding integrity.
OUR CORE VALUES
We are a team
We respect each other
We encourage self-improvement
We hold high expectations
We embrace change
We enthusiastically value our customer
We support our community
WE OFFER COMPREHENSIVE BENEFITS AND PERKS SUCH AS:
VOTED BEST PLACE TO WORK
THE NIELLO COMPANY HAS BEEN RECOGNIZED BY AUTOMOTIVE NEWS AN INCREDIBLE 26 TIMES IN THEIR ANNUAL LOOK AT THE TOP 100 BEST DEALERSHIPS TO WORK FOR. THE NIELLO COMPANY IS PROUD TO HAVE HAD NINE DEALERSHIPS ON THIS LIST SINCE THE INCEPTION OF THE PROGRAM, MANY OF WHICH ARE MULTI-YEAR AND BACK-TO-BACK RECIPIENTS. THE NIELLO COMPANY HAS ALSO BEEN RECOGNIZED AS A BEST PLACE TO WORK MULTIPLE TIMES BY THE SACRAMENTO BUSINESS JOURNAL.