Job Description

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SUMMARY

Provides administrative and clerical support to the Business Office in the capacity as outlined below.

ESSENTIAL DUTIES include the following. Other duties may be assigned.

• Reports to work with a positive attitude, on time and ready to work.
• Maintains high customer satisfaction standards.
• Maintains a professional appearance.
• Keeps work area neat and clean.
• Answer and route all incoming calls to the proper person.
• Communicate with callers in a professional, friendly and efficient manner, while striving to minimize the time they are on hold.
• Take thorough messages, indicating the caller’s name, company if applicable, the time and message the caller wishes to leave.
• Communicate messages to the appropriate parties in a timely manner.
• Provide basic information to callers who have general inquiries.
• Assist business office with miscellaneous duties, when time allows.
• Notify telephone maintenance company of switchboard difficulties

QUALIFICATIONS

• Ability to communicate effectively.
• Independently motivated with the ability to work within a team environment.
• Excellent customer service/satisfaction skills.
• Organized and computer proficient.
• Clean DMV.