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Valet Coordinator- Volvo

Niello Volvo

Valet Coordinator- Volvo

Sacramento, CA
Full Time
Paid
  • Responsibilities

     JOB-SPECIFIC EXPECTATIONS

    • Perform a physical daily inventory of all service loaner vehicles.
    • Ensure the fleet of loaner vehicles is clean and operational.
    • Create and maintain Excel spreadsheets that monitor the length of time all loaners are in use.
    • Coordinate with Service Advisors to determine if there are challenges with the customers’ abilities to return the service loaner vehicles in a timely manner.
    • Maintain a professional relationship with Enterprise Rent-A-Car.
    • Determine the optimum timing to place vehicles “In- Service” and when to replace them.
    • Performs vehicle walk around inspection with customer at time of vehicle pickup and delivery.
    • Collects for damage, mileage, fuel, overuse, etc from customer.
    • Effectively places and follows up insurance claims for damaged vehicles.
    • Comprehend the depreciation process of each vehicle and be aware of the necessary steps to place the loaner vehicle into the Used Car Department’s inventory.
    • Greet and communicate with the customers, throughout the entire transaction, in a friendly and professional manner.
    • Supervise employees in the Loaner Vehicle Department to ensure that all transactions are handled accurately and professionally.
    • Utilize the Volvo Valet online scheduler.
    • Coordinate/manage the Valet drivers time throughout the day to ensure customer pick up and drop offs are completed within the promised time frame.
    • Conduct all business within the scope of the Company’s Core Values, Mission Statement and Vision Statement.
    • Report to work with a positive attitude, on time and ready to work.
    • Maintain high customer satisfaction standards.

    QUALIFICATIONS:

    • High School Diploma or Equivalent
    • Driver’s License
    • Clean DMV