GENERAL EXPECTATIONS

• Devote himself/herself to insuring satisfaction to customers.
• Determine management, production and quality requirements by asking questions and listening.
• Attend company meetings as required.
• Maintain a follow-up system that encourages follow through with assigned projects.
• Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
• Maintain manufacturer required certification levels
• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
• Understand the terminology of the business and keep abreast of technology changes in products and services.
• Know and understand the federal, state and local requirements which govern the company's business.
• Follow lawful directions from supervisors.
• Understand and follow work rules and procedures.
• Participate in performance management.
• Interact well with others and be a positive influence on employee morale.
• Uphold the company's non-disclosure and confidentiality policies and agreements.
• Work evening, weekend and holiday work hours as required.

JOB-SPECIFIC EXPECTATIONS

• Reports to work with a positive attitude, on time and ready to work.
• Stocks in new vehicles.
• Posts and codes vendor invoices to New and Used vehicle jackets.
• Post accounting for internal repair orders and parts tags.
• Post and clear all PID errors in accounting daily.
• Reconcile Parts & Service deposit daily. Reconcile clearing account 2030 daily and ensure that account zeros at the end of each month.
• Back up phone receptionist and cashier as needed.
• Cross trains others for this position as directed by management.
• Fills in for other administrative positions as needed and directed by management.
• Assists with related special projects as required.
• Reconciles PDI schedule and New/Used car inventory schedule.
• Input inventory bills into Advent.
• Processes dealer trade paperwork.
• Reconciles clearing account 0674 monthly.
• Receipt funding received from Finance for previous day deals,
• Processes A/R payments on a daily basis.
• Keeps accurate customer information and update as needed.
• Runs receivable statements monthly.
• Follows up on past due and problem accounts.
• Maintains professional appearance and attitude.
• Keeps work area neat and clean.
• Assists in the filing process.
• Maintains high customer satisfaction standards.