Job Description

READY FOR AN ADVENTURE? AS A PART-TIME RESEARCH INTERVIEWER AT NIELSEN, YOU’RE ON THE FRONT LINES OF DATA COLLECTION, BUILDING RELATIONSHIPS WITH OUR CONSUMERS.

POSITION OVERVIEW:

The Nielsen Research Interviewer role is a part-time remote position where you will make outbound calls to consumers across the US to conduct the Nielsen rating survey. Your goal is to grab the attention of our consumers and get them to agree to participate in the survey. This position has strict guidelines with high productivity and quality requirements.

THIS IS A PART-TIME WORK-FROM-HOME POSITION. IN ORDER TO WORK FROM HOME YOU MUST MEET THESE REQUIREMENTS:

• Able to connect to High-Speed Internet in your primary residence with minimum speeds of 100mb
• Able to connect directly to a router/modem with Ethernet cable
• You must have a dedicated workspace to conduct phone calls where others cannot hear/see personally identifiable information.

SCHEDULE REQUIREMENTS:

• One weekend shift required each week (Saturday or Sunday)
• 4-5 shifts per week
• 20-28 hours per week (PT),
• Type of shift: Multiple shifts (Primarily PM)
• Flexible Schedules: 4-6 Hours/Day (PT),

JOB DETAILS:

• Practice exceptional customer service and telephone techniques
• Follow strict guidelines for obtaining consistent unbiased data
• Deliver verbatim scripts for portions of a survey
• Maintain participants engagement throughout a short or medium length survey with low to medium complexity
• Maintain patience and professionalism throughout surveys
• Ability to listen to and accurately capture respondent answers over the phone
• Persuade reluctant respondents to participate in surveys and diaries
• Maintain confidentiality of procedures, scripts, and respondent information
• Meet quality assessments standards and call monitoring requirements
• Maintain center standards for performance and productivity

POSITION QUALIFICATIONS:

• Bilingual (English and Spanish) preferred
• 18+ years of age
• Call center experience (Preferred) or prior experience in sales, education, customer service, collections, or similar
• Computer and typing skills (Data entry)
• High School diploma or GED equivalency

ABOUT THE TEAM: NIELSEN CALL CENTERS COLLECT AND DELIVER SUPERIOR RESEARCH DATA TO PROVIDE CLIENTS WITH A BETTER UNDERSTANDING OF THEIR CONSUMERS AND MARKETS. WORK WITH KNOWLEDGEABLE AND CONSCIENTIOUS EMPLOYEES TO COLLECTIVELY GAIN RESPONDENT PARTICIPATION IN AN INCLUSIVE WORKING ENVIRONMENT.

Company Description

As the arbiter of truth, Nielsen Global Media fuels the media industry with unbiased, reliable data about what people watch and listen to. To discover what’s true, we measure across all channels and platforms⁠—from podcasts to streaming TV to social media. And when companies and advertisers are armed with the truth, they have a deeper understanding of their audiences and can accelerate growth. Do you want to move the industry forward with Nielsen? Our people are the driving force. Your thoughts, ideas and expertise can propel us forward. Whether you have fresh thinking around maximizing a new technology or you see a gap in the market, we are here to listen and take action. Our team is made strong by a diversity of thoughts, experiences, skills, and backgrounds. You’ll enjoy working with smart, fun, curious colleagues, who are passionate about their work. Come be part of a team that motivates you to do your best work!