Job Description

POSITION: OUTREACH COORDINATOR

JOB TYPE: FULL TIME

NUMBER OF HIRES: 1

FULL JOB DESCRIPTION:

WANT A DYNAMIC CHANGE IN YOUR JOB? DO YOU THIRST TO LEARN NEW THINGS LIKE MARKETING, COPY WRITING, EDITING WEBSITES, SCHEDULING IN SURGERY CENTERS, ORGANIZING EVENTS WITH/FOR DOCTORS, AND EDUCATING OTHERS ON THE BENEFITS OF ELECTIVE SURGERIES?

HAVE YOU WANTED TO WORK ON AND LEARN ABOUT AND HOW TO DO ALL OF THIS WITH A TEAM THAT IS SUPPORTIVE, AS WELL AS BEING ABLE TO “GOOGLE” AND TALK WITH SOFTWARE VENDORS WHO ARE WILLING AND ABLE TO TEACH WHENEVER NEEDED? YOU’LL GET TO LEARN ALL ABOUT THIS AND MORE, INCLUDING MARKETING STRATEGIES, TIMING, AND LOGIC OF OFFERS! MOST OF ALL LEARN THAT EVERYONE IS A MARKETER IF THEY HAVE EVER PURCHASED A PRODUCT OR SERVICE!

JOB RESPONSIBILITIES:

-          Tracking/calling/scheduling/follow-up all Lasik leads including consultations, post-ops, and surgeries

-          Welcome all patients to the Lasik Clinic with a warm, friendly smile

-          Focus conversations with patients on the patient or the procedure, avoiding personal conversations and gossip

-          Confirm, update, and verify all patient demographics and clinically necessary information

-          Ensure patients are scheduled according to the Doctor’s scheduling preferences

-          Monitor the schedule for late patient arrivals and missed appointments; follow up with patients to confirm arrival or to reschedule for next available appointment

-          Perform general office duties: mail distribution, daily shipping and receiving, and shredding of protected health information

-          Follows HIPAA policy in all aspects of communication and office procedures

-          Write clearly, concisely, logically, and legibly

-          Reviewing/Updating/Scanning surgical charts in patient files

-          Attend and contribute to weekly meetings

-          Organizing and hosting COPE events for doctors in surrounding area

-          Build and maintain strong relationships with other medical providers including ODs and MDs

-          Assist in constructing bi-monthly newsletters for ODs and MDs in the greater Boston area

-          Create “Thank You” cards for all patients following their Lasik Consultation

-          Any other tasks as assigned by leadership team

JOB REQUIREMENTS:

-          2+ years Customer Service (preferably in a call center but not required)

-          Experience with Microsoft applications such as Excel, Word,  Powerpoint

-          Bonus applications: CareTracker, MDProspects, MDIdentity, Yelp

-          Prior experience in a medical setting (i.e. Dental, Optical, Medical) preferred but willing to train the right candidate

-          Adaptability and Growth-Mindset

-          Knowledge of English composition, grammar, spelling, and punctuation

-          Positive energy and willingness to work in a team environment and independently

REPORTS TO:

-          Business Development Coordinator

WE ARE CONFIDENT YOU WILL ENJOY THE CLOSE-KNIT TEAM AND THE WORK DIVERSITY, LEARNING A VARIETY OF NEW THINGS THAT MAY OPEN MANY DOORS FOR YOU AND YOUR FUTURE! IF ANY OF THIS PEAKED YOUR CURIOSITY AND YOU BECAME THE SLIGHTEST BIT EXCITED, THEN DON’T JUST SIT THERE!