Job Description

ASSOCIATE CLIENT MANAGER

Location: Financial District, San Francisco, CA

Work Schedule: Hybrid (2/3 days onsite at client's office)

Reference ID: REF24051V

The salary range for this position is 65k – 85k, plus bonus. Salaries are determined by skills, experience, education, certifications, geographic location, and other relevant factors. Benefits include flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support and more.

ABOUT THIS JOB

As a Customer Success & Insights Associate Manager, you are responsible for all client activity and the overall success of NielsenIQ at the customer. This includes driving timely outcomes and client value through the data and analytics which drive the overall customer experience and elevate NIQs performance. This role requires in-depth knowledge of the customer’s business and industry that enable you to identify new opportunities for NIQ to drive value. Works successfully across a matrixed organization structure, fully leveraging the service model.

When you join NIQ, you’re signing up for an experience that requires autonomy, flexibility, curiosity, and passion.

RESPONSIBILITIES

• Establish NielsenIQ as an indispensable insights partner and thought leader for your client stakeholders
• Build sustainable client relationships through delivering everyday value to enable our customer's success using our data, tools, and by providing insights on their business
• Establish yourself and NIQ as a trusted advisor to your clients, helping them to achieve their business imperatives through report creation & maintenance, issue-based analytics, strategic planning, and foundational insights
• Train and consult clients to conduct analytics using NielsenIQ tools and data sets, democratizing insights to drive business decisions; partner with Operations teams to ensure data quality
• Independently complete analyses using NielsenIQ tools and data to develop insights that drive client outcomes across client teams (Commercial Sales/Cat Man, Innovation, Insights, and Marketing teams)
• Identify potential revenue opportunities and risks with your assigned clients and lead internal teams to drive sales.
• Develop expertise and ability to advise clients on industry trends through NIQ Thought Leadership & Wellness initiatives
• Play an integral part in shaping our company's vision by elevating the Voice of the Customer
• Be accountable for identifying opportunities to collaborate across NielsenIQ teams and drive adoption of our NIQ assets with clients.
• Ability to work cross-functionally with internal stakeholders to identify and advise our clients on solutions for their business

QUALIFICATIONS

• Bachelor's Degree Required
• 3 -5 years' experience in related industries which include: Consumer Packaged Goods, Retail, Consulting, or Analytics
• Strong analytical aptitude, naturally curious and lifelong learner.
• Experience with syndicated/POS/Consumer Panel data and systems
• Experience utilizing multiple and complex data sets through problem-solving and proven project management skills
• Experience in client service environment and ability to develop, maintain and grow client relationships
• Project management skills and ability to manage multiple priorities in complex situations
• Skillfully communicate and work collaboratively with internal & external teams
• Strong sense of autonomy, urgency, and accountability to delight clients
• Retail or Manufacturing background (Retail Merchandising, Category Management, Operations, etc.)
• Highly Proficient in Microsoft Office software (Excel, PPT); experience with Tableau and/ or SQL is a plus

OUR BENEFITS

• Flexible working environment
• Health insurance
• Parental leave
• Life assurance

Additional Information

All your information will be kept confidential according to EEO guidelines.

ABOUT NIELSENIQ

NielsenIQ is a global measurement and data analytics company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world’s population. Focusing on consumer-packaged goods manufacturers and FMCG and retailers, we enable customers to defy what’s possible. How? We combine unparalleled datasets, pioneering technology, and the industry’s top talent to create insights that unlock innovation. Join us and change the landscape.

Learn more at: www.niq.com

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OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION

NielsenIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/