Job Description

As an Operations Manager, you'll oversee Market Insights operations in designated countries, ensuring successful implementations, effective budget management, and process improvement. You'll provide operational consultancy, represent the sub-region on leadership groups, foster automation, and ensure team alignment to achieve targets.

Responsibilities:

• Establish and maintain trustful relationships by collaborating across business units and departments to foster trust, commitment, accountability, and results.
• Provide guidance and coaching to your direct reports and teams.
• Be a driver of transformation and change.
• Ensures the team meets the needs of the Sales/Client Solutions.
• Develops and promotes a service- and performance-oriented culture within the team and Operations.
• Implements and follows global standard procedures and processes.
• Ensures global quality guidelines, especially documentation of working processes.
• Ensures professional workload management, monitors workload, and optimizes staff utilization.
• Overall responsibility for people development/career progression within the local Ops units.
• Evaluates team performance, identifies areas for improvement and implements either training or processes to support improvement.
• Develops skills in the local Ops units across methodologies, industries, and specialisms so that the team can offer consultation to the Commercial Teams.
• Clearly communicates global and local strategy to the teams; sets goals, provides direction and guidance to direct reports.
• Responsible for the operation unit budget, monitors key metrics.
• Identifies and implement efficiencies in the workflow/structure.
• Ensures cost saving opportunities by using the Global Service Centers/HUBs
• Establishes and maintains excellent working relationships with the Global Service Centers.
• Drive and role-model an empowered and engaged high performance culture within the team and operations as a whole focused on data supply and quality.
• Ensure efficient resource management based on sub-regional objectives and requirements.
• Take ownership for analyzing and evaluating business processes leading into actions to streamline processes, to improve operational efficiencies and to identify opportunities for reducing operational costs.
• Manage controls and compliance.
• Build and use knowledge of industry trends to identify opportunities to improve processes either through general improvements or via new technologies.

Qualifications

• 8+ years of experience in operations and a proven track record of managing teams in a matrixed environment.
• Background within the Market Research industry. Experience within the Tech & Durables space is highly desirable.
• Strong understanding of operations processes and KPIs
• Background in Change Management and Transformation.
• Multi-cultural leadership experiences.
• Expert communication and interpersonal skills.
• Bachelor's or Master's degree.

Additional Information

Our benefits

• Flexible working environment
• Health insurance
• Parental leave
• Life assurance

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion