Benefits:
401(k) matching
Employee discounts
Paid time off
Dental insurance
Training & development
Vision insurance
Position: Night Auditor
Major Functions: Responsible for audit functions and to handle all aspects of accounting and controlling of the Hotel operations
Brief General Job Description: Responsible for ensuring 100% satisfaction from the moment a guest arrives at the hotel until they check out. Serve as the main point of contact for all guests requests/needs and then pursuing the issue to a resolution. The agent must exhibit courteous hospitality at all times and must be proactive in every area. Duties will include checking guests in and out of the hotel, revenue optimization, fulfilling their requests during their stay, answering telephone inquiries, making reservations, and other duties as assigned. Must have a pleasant attitude and excellent demeanor. Must work well under pressure. Schedule flexibility is necessary.
Essential Functions (Duties include but are not limited to):
Responds quickly to requests from guests, supervisors or management in a timely, friendly and efficient manner and follows up to ensure guest satisfaction
Possess knowledge of reservation and billing systems, maintain and control room inventory and availability and possess knowledge of hotel products, rates, and special programs and emergency procedures
Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier's report, prepares deposit and counts cashier bank. Follows hotel's credit policies
Be knowledgeable in all hotel facilities and local area.
Revenue optimization through check in, check out and attentive coordination of hotel services for the guest.
Keep supplies and front desk neat and organized to department standards
Log/Maintains security of equipment, keys, Lost and Found Items, and supplies issued each day
Provides a professional image at all times through appearance and dress
Follows and enforces company policies and procedures
Other duties as assigned by supervisor or management
Audit Procedures
Balances room accounts accurately and in a timely manner
Balances cash, credit cards, direct bills, vouchers, and other hotel accounts accurately and on time
Quickly locates sources of out-of-balance situations
Makes appropriate adjustments or corrections to accounts
Prepares accurate and useful reports
Coordinates audit procedures with a minimum disruption to the front desk computer system
Computes mathematical calculations accurately
Successfully completes daily report
Ensures that security cameras are functioning properly and all exterior doors are locked
Completes all Express checkouts
Able to stay on task and self-motivate
Solves difficult problems which occur on the job
Finds ways to do the job more efficiently
Report unusual guest situations or encounters to the next shift and management
Asks questions to immediate supervisor when necessary
Fully understands the computerized reservation system
Operate the telephone system
Use judgement when enforcing hotel policies
Teach others how to do the job and help other departments when needed
Learns technical information quickly
Divide attention among several tasks taking place at the same time
Balance shift accurately
Work Habits
No unexcused absences
Give at least 2 hours advance notice when absence is anticipated
Report to work on time
Attend front desk meetings
Wear appropriate uniform for the position and maintain a professional appearance
Works at a rate sufficient to keep pace with the job demands
Accepts work assignments without complaints
Help co-workers with their job duties when needed
Seeks out work assignments rather than wait for a supervisor’s direction
Requirements:
Able to work independently, prioritize tasks and multi-task
Ability to type 30 - 35 wpm
Requires standing/walking/bending throughout shift and able to lift, carry and push up to 75 lbs
Great customer service skills, verbal, and written skills
Able to demonstrate problem solving skills and project a positive attitude over the telephone.
Able to work all shifts and flexible schedules including weekends and holidays
Valid driver's license and reliable transportation
Join one of the premiere hospitality organizations in the world. Your main focus will be to help every guest have a memorable stay at our hotel. You can become part of our business family, enjoy competitive pay, excellent benefits such as Marriott hotel discounts, and opportunities for growth and advancement.
Note: Per the Americans with Disabilities Act, essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.
Founded in 1919, privately-held Woodbury Corporation is one of the oldest and most respected hospitality and real estate development companies in the Intermountain West. Headquartered in Salt Lake City, Woodbury Corporation owns and manages hundreds of commercial and residential properties plus several Marriott and Hilton hotel properties.
We have developed a remarkable legacy of “integrity over income” over our more than 100 year history. We maintain a talented team of professionals to serve the accounting, architecture, asset management, consulting, development, hotel management, legal, sales, and leasing needs of our dynamic organization.
Note: The above duties and qualifications may vary; incumbents may perform other related duties as assigned or needed