Benefits:
401(k)
Competitive salary
Employee discounts
Flexible schedule
Free uniforms
Position Summary: The Night Auditor provides outstanding guest service by providing the guest with assistance in any area necessary, answering telephones, making reservations, check-in and checkout guests. Collect and record all reports relating to total hotel sales for the day, keep financial records up to date, process guest bills, and perform the duties of a Front Desk Associate during the night audit shift. The Night Auditor is also responsible for being the Acting Manager On Duty (MOD).
Essential Duties and Responsibilities: • Keeping hotel financial records in order • Verifying that all accounts are balanced and supported by documentation • Checking guests in and out of the hotel • Responding to Guests’ needs, request, and complaints • Answering the phone and making reservations • Summarizing each night’s operations and listing any follow up tasks for management • Performing duties on a daily checklist • Knows al emergency procedures for hotel and guest safety • Acting as the Manager on Duty (MOD) during hours when no MOD is available • Complete knowledge of hotel operating policies and procedures • Wash, Dry, and Fold Laundry • Set up, Cook, and Clean for daily guest breakfast
Competencies: To perform the job successfully, an individual should demonstrate the following. • Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods. • Adaptability – Adapts to change in the work environment. Manages competing demands, Accepts criticism and feedback. Changes approach or method to best fit the situation. • Cooperation – Establishes and Maintains effective relationships. Exhibits tact and consideration. Displays a positive outlook and pleasant manner. Helps and supports co workers. Works cooperatively in group situations. Works actively to resolve conflict.