Benefits:

Bonus based on performance

Company parties

Employee discounts

Opportunity for advancement

Position Overview

We are seeking a reliable and detail-oriented Night Auditor to join our front desk team. This overnight position is ideal for individuals who enjoy working independently in a quiet environment, ensuring our guests receive exceptional service during nighttime hours.

Key Responsibilities

Guest Services:

Provide courteous check-in and check-out services for late-arriving and early-departing guests

Handle guest inquiries, complaints, and requests with professionalism

Assist with room assignments and upgrades when available

Monitor building security and guest safety throughout the night

Respond to emergencies and coordinate with appropriate personnel

Audit & Financial Duties:

Complete daily audit procedures and reconcile all front desk transactions

Balance cash drawers and prepare deposit summaries

Run and review daily revenue reports

Verify room rates, taxes, and posting accuracy

Process credit card batches and resolve payment discrepancies

Prepare morning reports for management review

Administrative Tasks:

Update guest folios and resolve billing questions

Process group reservations and rooming lists

Maintain accurate guest registration records

Handle phone calls and take messages for other departments

Monitor and respond to online reviews and reservation platforms

Property Management:

Conduct security walks of the property perimeter and common areas

Monitor surveillance systems and report any unusual activity

Coordinate with housekeeping for late check-outs and early arrivals

Ensure lobby and front desk areas remain clean and presentable

Assist with maintenance issues and emergency repairs

Required Qualifications

High school diploma or equivalent

Previous hotel or customer service experience preferred

Strong attention to detail and accuracy with numbers

Excellent communication and problem-solving skills

Ability to work independently with minimal supervision

Proficiency with computers and hotel management software

Must be able to lift up to 25 pounds occasionally

Reliable transportation for the overnight shift

Preferred Qualifications

Experience with Cloudbeds or similar property management systems

Previous night audit or accounting experience

Bilingual capabilities (Spanish/English)

CPR/First Aid certification