Benefits:

401(k)

Employee discounts

Paid time off

Benefits/Perks

Set Schedule

paid 401k option

meal/drink discount program

Discounted room rate program

Full time position (Sunday-Thursday) Hours 11p-7a

Job Summary We are seeking a positive, friendly Night Auditor to provide exceptional service to our hotel guests. You will assist guests with the check-in and check-out processes, issue room keys, and process payments/run the end of day reporting. Must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

• maintain knowledge of hotel operations and activities

Take reservations and answer questions via phone, email, and in-person

Build rapport with guests and identify their needs through friendly conversation and open-ended questions

Describe the features and amenities of guest rooms

Ensure compliance with health and quality standards

run end of day reports

entering numerical data into charts

wash, dry, fold laundry

room inspections

night security

set up/clean/stock breakfast

Hotel lounge closes 11:30-1am- may have to serve drinks/food to guests (must be 21 to sell and serve liquor)

Qualifications

Friendly and outgoing personality

Familiarity with hospitality industry standards

Proficient in English; knowledge of other languages is a plus

Computer literacy

Able to resolve issues with a customer-focused orientation

Able to lift 30 pounds

be able to stand for up to 8 hour shift

Please do not call the hotel to inquire about open positions or applications. Instead email us to gm.il5300@staycobblestone.com. Thank you