DEFINITION:

Responsible for overseeing the daily operations of a restaurant. Duties include hiring and training restaurant staff following company policies, speaking with diners to address concerns or solve problems and creating work schedules for restaurant staff.

ESSENTIAL FUNCTIONS OF POSITION:

Hire, train, and supervise restaurant employees

Create staff schedule to ensure appropriate staffing

Coordinate daily Front of the House and Back of the House restaurant operations

Deliver superior service and maximize customer satisfaction

Respond efficiently and accurately to customer complaints

Regularly review product quality and research new vendors

Organize and supervise shifts

Appraise staff performance and provide feedback to improve productivity

Estimate future needs for goods, kitchen utensils and cleaning products

Ensure compliance with sanitation and safety regulations

Manage restaurant’s good image and suggest ways to improve it

Control operational costs and identify measures to cut waste

Create detailed reports on weekly, monthly and annual revenues and expenses

Promote the brand in the local community through word-of-mouth and restaurant events

Recommend ways to reach a broader audience (e.g. discounts and social media ads)

MINIMUM QUALIFICATIONS:

High school diploma or general education degree (GED) required; Bachelor's degree in Hospitality preferred

3-5 years of food and beverage service industry experience required

Ability to obtain and maintain a food handler certification card

Working knowledge of general restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security

Strong interpersonal and communication skills

Excellent leaderships skills

Demonstrated ability to manage operating costs in accordance with budgets

Comfortable setting priorities and delegating tasks as needed

Extremely organized and detail-oriented

PHYSICAL REQUIREMENTS:

· High level of stamina to work to work on feet for extended periods up to four hours at a time

· Must be able to stoop, bend, and stand for long periods of time.

· Must have the ability to lift trays weighing up to 30 pounds and carry them up and down stairs.