This position will train in the Troy and Clinton Twp location until the new store opens in May 2018.

Summary: To effectively oversee the coordination and administration of all aspects of the Nino Salvaggio catering program, party planning guide, etc. and related customer services. To assist in the Gourmet to Go department as needed. All of the areas described are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Job Functions, Duties and Responsibilities

Requires a working knowledge of the products and services as offered in Nino’s Party Planning Guide.

Works closely with the Executive Chef and the Director of Culinary Operations to ensure that the Party Planning Guide (PPG) and all aspects of the Catering Program are properly coordinated and executed.

Works with the various, complimentary departments (i.e. Floral, Wine, Bakery, Produce Prep, Deli, etc.) to execute all aspects of the Catering program for each individual customer.

Must be able to market and properly sell/up-sell all aspects of the PPG/Catering Program.

Possesses friendly and competent customer service interaction, including the ability to assist the customer with their order, answer customer questions, make suggestions when appropriate through proper and thorough coordination of multiple departments to fulfill the customers order.

Follow through and follow up on all PPG/Catering orders; ensuring that the order is executed properly front start to finish, including delivery and per the customers expectations.

Properly coordinates all deliveries, delivery drivers, transportation, etc. relative to PPG/GTG deliveries.

Routinely and regularly follow up with PPG/Catering customers to ensure that their order/experience met or exceeded their expectations.

Responsible for placement and refill of Party Planning Guides and supplemental inserts throughout the store.

Assistance with the ongoing inventory and replenishment of product build and packaging supplies of the Party Planning Guide.

Assistance with the solicitation of new catering opportunities.

Thorough understanding of products offered in all departments in the store, specifically Gourmet to Go.

Coordinates and oversees the delivery process for all PPG/Catering orders.

Oversees all invoicing and record retention/analysis for all PPG/Catering orders.

Oversees and orchestrates all collation of orders through communication and, if necessary delegation, to various departments.

Manages all supplies inventory relative to PPG/Catering orders.

Assists and/or manages new PPG/Catering customer acquisition.

Trains any and all necessary personnel to ensure that the PPG/Catering program is properly staffed and executed.

Follows scheduled hours, store operating hours and labor guidelines per company guidelines.

Adheres to all local, state and federal health and labor laws, OSHA regulations and EEOC requirements ensuring that the work environment is safe and healthful and free from discrimination and harassment.

Ensures compliance with all state, county and local weights and measures laws and labeling requirements.

Must be thoroughly familiar with and able to work with all products carried in the department including being fully knowledgeable in the differences (in price, taste, preparation or use) between the many varieties and types of items offered in the departments and the store. Adhere to all company quality standards.

Complies with company policies and procedures as outlined in the employee handbook and memos, and state and federal safety policies, procedures, guidelines and laws.

Maintains good communications in the store and throughout the organization.

Ensures favorable department image to customers by emphasizing a clean, attractive and friendly department.

Greets customers and provide them with prompt and courteous service and/or assistance, per our company customer service standards.

Demonstrates the ability to motivate associates to achieve company sales and customer service goals.

Coordination of all transportation as it relates to PPG/Gourmet to go deliveries and orders. Ensures that all PPG/GTG orders, that need to be delivered, are delivered on time and in excellent condition.

Oversees the PPG delivery drivers, ensuring that they have been pre-authorized to drive, and that all drivers conduct Pre-Trip inspections and follow all Nino Salvaggio International Marketplace and local, state and federal safety and driving guidelines and ordinances.

Provides feedback to Gourmet to Go Manager/Executive Chef, Director of Culinary Operations and General Manager as needed.

Leads by example.

Other duties as assigned.

Note: This description represents a significant sampling of tasks performed, responsibilities and job knowledge required, however, it is not meant to be an exhaustive list.

Supervisory Responsibilities: This position will work most closely with the Gourmet to Go Department’s management staff and will assist them with the administration of the Party Planning Guide from the initial customer contact and order, to final customer experience and follow-up. This will require taking customer orders, assisting the department(s) (as may be necessary) with the coordination and distribution of multiple orders and finally with an evaluation of the customer satisfaction. Will work in the departments whose products compliment the PPG/Catering orders, i.e. Floral, Wine, Bakery, etc. While working in these departments, this position will assist in the supervision of the department on a per shift basis. Assists with the supervision and or production goals in the GTG department as needed, and/or during slower times.

Carries out supervisory responsibilities in accordance with the Company’s policies and applicable laws. Responsibilities include: training employees, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications, Knowledge, Skills and Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience in sales, product knowledge, customer service experience, etc.

Ability to communicate both verbally and in written form sufficient to express an idea or thought.

Excellent knowledge of the products carried in the department/store.

Excellent organizational skills (detail oriented, goal oriented, follow through).

Great attitude (people skills, innovative, proactive).

Must be at least 18 years of age and demonstrate a strong knowledge of various department’s operations.

Education and/or Experience: High School diploma or G.E.D. preferred. A Culinary degree or a combination of work experience and education is preferred. Previous event planning experience preferred.

Language Skills: Ability to hear, speak and understand the spoken word in order to respond promptly to pages for assistance, to accommodate verbal requests from customers for information or assistance, to answer telephones, and to be able to communicate effectively with department employees, employees of other departments and customers. Ability to read, write, analyze, interpret and understand the English language with sufficient proficiency in order to read and understand instructions for operating electronic equipment and tools, company handbooks, policies and procedures and other written job-related documents including postings on company bulletin boards.

Ability to compose and write reports, business correspondence and procedure manuals including effective departmental memos, employee corrective action notices and customer signs or sales suggestions.

Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent. Ability to calculate individual and large orders and all other calculations as they pertain to customer service.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Certificates, Licenses, Registrations: Food Service Management Certification is preferred.

Physical Demands and Required Tasks: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Must be able to stand and/or walk for 8 or more hour periods.

The ability to operate equipment safely and correctly.

Must be able to sit, squat, stoop, reach, kneel, crouch and crawl.

Must be able to regularly bend, lift and/or move 25 pounds.

Must be able to frequently bend, lift and/or move 50 pounds.

Must be able to occasionally bend, lift and/or move 75 pounds (with assistance).

Must be able to reach and move items above shoulder height.

The ability to use hands to finger, handle and/or feel.

The ability to work in and between extreme cold, wet, humid or hot conditions.

Operating equipment (baler, power jack, etc.)- Must be 18 or older.

Bending, reaching and grasping.

Standing for extended periods and walking.

May occasionally be exposed to temperature of approximately -20F while handling products in freezers and coolers.

Must be able to reach and move items above shoulder height.

The ability to use hands to finger, handle and/or feel. Must be able to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.

Work Environment: While performing the duties of this job, the employee is regularly exposed to extreme cold and wet and/or humid conditions. The employee may also need to work outside in either extreme hot, cold, wet, etc. conditions. The employee is occasionally exposed to high, precarious places. The noise level in the work environment is usually moderate. Work in a fast paced environment. Ability to multitask, maintain a positive attitude, problem solve.

Please note: Nino Salvaggio International Marketplace reserves the right to change, alter or modify this policy at any time and without advance notice to the employee.