Benefits/Perks
Base pay range $18 - $22 / hour
Performance Bonus 5%-7.5% (monthly)
Company Overview
It is the vision of No-H2O that the company will, through the diversified business lines it has developed, capture all the value chain of the convenience car wash market worldwide. In simple terms, if you want to wash your car then you will do so using either No-H2O products or services offered in parking lots or through its on-demand app.
No-H2O’s vision is to be the ‘go to’ brand in the entire car care space. No other company has managed to do this to date in a market that suffers from fragmentation due to lack of technology advancement and poor product innovation.
No-H2O together with its unique waterless formula and tech infrastructure, together with a 10-year history in this industry, will offer all consumer and B2B customers its branded products and services through a range of distribution and service channels.
Core Values:
Hustle - We work hard and smart, going the extra mile to get the job done in a timely fashion
Environmental - We are stewarding water resources for future generations
Honest - We say what we mean, and we mean what we say, and we embrace healthy conflict
Innovative - We are disrupting the carwash & detailing industry, thinking outside the box but within the rails
Team and Customer Focused - We take care of each other, so we can take care of our customers
Job Summary
The General Manager will organize and coordinate office administration and procedures, in order to ensure organizational effectiveness, efficiency, and safety. The General Manager is responsible for developing intra-office communication protocols, streamlining administrative procedures, inventory control, staff supervision, and task delegation. It also includes formulating strategy, improving performance, procuring material and resources, and securing compliance. You should be ready to mentor your team members, find ways to increase the quality of customer service, and implement best practices across all levels.
No-H2O Auto Detailing of NOVA, a rapidly scaling direct-to-consumer, service brand is looking for an experienced, reliable, and proactive General Manager.
The tasks of the General Manager will include being the friendly and organized client and staff facing person. The ideal candidate will be competent in prioritizing and working with little supervision. They will be self-motivated and trustworthy.
The General Manager ensures the smooth running of our company’s office and contributes to driving sustainable growth.
Responsibilities
Supervise detailer staff and divide responsibilities to ensure performance
Manage calendars and appointments etc.
Prospecting B2B customers and sales efforts to expand No-H2O Nova's customer base
Lead follow-up with prospective and prior customers
Manage phone calls and correspondence (e-mail, letters, packages, etc.)
Assist colleagues whenever necessary
Recruiting, hiring, and training new detailers
Demonstrating No-H2O products to prospective B2B customer
Ensuring day to day operations are running smoothly and on time
Demonstrate professional customer satisfaction skills and practices
Qualifications
Proven experience as an office manager
Sales experience to meet sales goals
Detailing experience preferred
Outstanding communication, client relations, and interpersonal abilities
Excellent organizational and leadership skills
Customer-first orientation
Attention to detail
Ability to manage a daily work schedule while directing others
Basic computer experience in Word and Excel
Flexible work from home options available.