Business Development and Operations Manager, Silicon Valley OnDemand Auto Detailing Service

Company Overview

It is the vision of Sin Agua/No-H2O that the company will capture the value chain of the convenience car wash market worldwide. In simple terms, if you want to wash your car then you will do so using either No-H2O products or services offered in parking lots or through its on-demand app.

No-H2O is the first company to build an On-Demand in house app for car washing and detailing, and has also proven its innovation in markets in Europe where it has been operating the On-Demand model since 2016 – No-H2O has a significant advantage in this market as it has developed this on the back of an already successful business operating in both the car wash & detailing markets but also manufacturing and supplying its range of waterless products globally.

Job Summary

Under general direction of the GM, the Bus Dev/Ops Manager will focus on two things: Business Development and Operations Management for our Silicon Valley franchise.

No-H2O, a rapidly scaling direct-to-consumer, and franchise product and service brand is looking for an experienced, reliable, and proactive Bus Dev & Ops Mgr. Our small but rapidly growing team is in need of a lead management support person to execute mission-critical deliverables. They will hire, direct and assign work to detailing staff, ensuring the team staff has adequate support and resources to work efficiently and work with the management team taking a lead role in Business Development.

Tasks assigned to this role will include being the friendly and organized customer facing person within the office and at onsite at auto detailing locations, including customer homes and workplaces. The ideal candidate will be competent in prioritizing and working with little supervision. They will be self-motivated and trustworthy.

The BD Ops Mgr ensures the smooth running of our company’s office and contributes to driving sustainable growth. This is an in-office full-time position.

Responsibilities

Supervise detailing staff and divide responsibilities to ensure performance

Load balancing: Allocate staff, redirect as appropriate to insure optimum efficiency given distance and time to complete considerations

Assist in Business Development, lead generation and marketing, making customer/ prospective customer visits as required

Assist in Recruiting, hiring, and training new detailers

Customer interface, and problem resolution

Manage phone calls and correspondence (text, e-mail, letters, packages, etc.)

Support budgeting and bookkeeping procedures

Create and update records and databases with personnel, financial and other data

Assist colleagues as necessary

Ensuring day to day operations are running smoothly and on time

Demonstrate professional customer satisfaction skills and practices

Qualifications

Proven experience as a leader in a relevant role

Outstanding communication, client relations, and interpersonal abilities

Excellent organizational and leadership skills

High school diploma; BS/BA in office administration or relevant

Customer-first orientation

Attention to detail

Ability to manage a daily work schedule while directing others

Basic computer experience in Word and Excel