About our Company

We Make Hotels. Sydell Group builds and operates unique properties that are a reflection of their neighborhoods, a celebration of architecture and design, and a gathering place for visitors from near and far. Our hotels are collaborations among exceptional talent from the creative, culinary, and retail worlds, and our goal is to create travel experiences that offer inspiration and a sense of connection to our respective cities. Sydell Group's diverse portfolio of award-winning hotels include NoMad New York and Los Angeles; The LINE LA, DC and Austin; Freehand Miami, Chicago, LA and New York; The Ned, London and Park MGM, Las Vegas; as well as the forthcoming NoMad Las Vegas and NoMad London.

We are seeking a dynamic Front Office Supervisor to join our team. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.

Responsibilities

Must be courteous and gracious, maintaining a professional demeanor at all times

Establish and maintain good communications and teamwork with fellow colleagues and other departments within the hotel

Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions

Inspects all areas of responsibility in the Rooms Division

Ensure all staff is properly trained on systems, security and cash handling procedures and service standards (check-in/ check-out standards) and have the tools and equipment needed to effectively carry out their job functions

Ensure staff understands their job expectations before holding them accountable

Resolve customer complaints (in person, by phone or through written message) from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible

Assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

Respond to all guest requests, in person and by phone, in an accurate and timely manner

Work closely with Reservations, Sales and the Front Office to maximize rate, occupancy and total revenue

Manage overnight operations and assignments of the front office staff; schedule, plan, and assign work.

Assist in the development and communication of departmental strategies, goals, policies and procedures

Monitor front office staff to ensure guests receive prompt, professional attention and personal recognition and ensure guests are greeted upon arrival

Implement and enforce appropriate service recovery guidelines in order to ensure total guest satisfaction

Schedule and regularly conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company and develop action plans to correct any deficiencies

Analyze guest satisfaction data and develop and assist in plans to achieve established goals related to guest satisfaction scores, front desk activities, guest loyalty

Maintain procedures for security of monies, credit and financial transactions, and guest security and check billing instructions and guest credit for compliance with hotel credit policies

Assist in managing hotel revenue generation and maximization through full utilization of company systems, business processes and specifications

Core Competencies

High School diploma or general education degree (GED)

Two (2) years related experience in the hospitality industry preferred

Strong communication skills

Collaborative spirit

Ethical Conduct

Computer Proficiency: Microsoft Office, Opera PMS

Positive Attitude

Eye for Detail

Problem solving abilities

Compensation & Benefits

We offer competitive wages and benefits while fostering a diverse and inclusive work experience.

We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.

About our Brand

Inspired by the idea of the grand European home, NoMad is a collaboration of the finest talent in architecture, design, food and beverage, and hospitality. The heart of NoMad’s culture is expressed through highly personalized service, resulting in a rich, layered guest experience. Romantic and refined, NoMad feels more like a residence than a hotel, celebrating the tension between classic design and modern luxury.