Job Description

We are looking for an APPLICATIONS SUPPORT ENGINEER – WAREHOUSE SERVICES to join our Distribution Center in ONTARIO, CA!

JOB SUMMARY

Reporting to the Applications Manager, the Applications Support Engineer (ASE) will take a very hands-on approach and use their expertise of technology and end to end distribution functions to ensure all warehouse production systems are running well and will engage in troubleshooting proactively and reactively to ensure all KPIs and SLAs are met for the Noble House's business and Technology areas. This resource is a key Subject Matter Expert (SME) across all warehouse and related technologies and processes (e.g., B2B Wholesale Sales Order Management) and will work with various internal systems and external vendor applications to ensure business objectives are met. This SME will ensure that the right systems and owners are fully engaged in addressing issues proactively and reactively to ensure ownership of warehouse systems and technologies. The ASE is responsible for responding to, investigating, resolving and/or assisting in the resolution of to all triggered alerts. Additionally the ASE will assist the IT Support/Infrastructure teams in day-to-day administrative tasks and projects.

WHAT DOES THIS ROLE INVOLVE?

JOB EXPECTATIONS

• Build relationships with warehouse operations team by spending time on warehouse floor to learn their workflows, so that we can better assist them with technical issues.
• Responsible for troubleshooting a wide variety of technical issues, ranging from network connectivity and warehouse equipment issues.
• Analyze production or workflow issues by creating and monitoring various reporting tools utilizing our in-house warehouse management system.
• Prioritize tickets on Spiceworks (IT issue tracking system) to ensure local and remote users receive updates and resolutions in a timely manner.
• Collaborate across cross functional warehouse, application engineering, and business teams to solve high impact incidents with a sense of urgency by providing quality and accurate information.
• Identify recurring technical issues and fix their root causes to enhance business productivity.
• Demonstrate accountability and ownership by employing a strong work ethic to solve complex problems from start to finish.
• Perform research independently by asking clarifying questions, gather relevant data, and resolve the manner using a data driven approach.
• Be a team player and assist other members to achieve overall team goals.
• Flexibility to provide support to 24/7 sales, fulfillment and warehouse support and participating on rotational or on-call shift when needed.

The duties and responsibilities described above may provide only a partial description required from this position. This is not a complete list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

WHAT ARE WE LOOKING FOR IN A CANDIDATE?

EQUIPMENT KNOWLEDGE:

• Familiarity with the technical aspects of warehouse management/automation systems, including (but not limited to) the following:
• Inbound and Outbound automation applications
• Manual scanning (Inbound/Outbound)
• Label scanning
• Map creation
• Cycle counts
• Inbound/outbound logistics
• TMS management
• Returns management
• Physical Inventory updating

KNOWLEDGE, SKILLS AND ABILITIES

• Experience with .Net programming
• Proficient with Database SQL
• Experience handling incident response and management
• Experience with on premises infrastructure management
• Experience with cloud-based infrastructure management
• High Level understanding of system & application monitoring best practices
• Ability to communicate technical information to technical and non-technical personnel
• High degree of accuracy and attention to detail
• Strong analytical skills
• Excellent organization skills and ability to multi-task
• Excellent verbal and written communications skills
• Ability to work independently in a fast paced work environment
• Problem-solving and decision making skills

IN-HOUSE SYSTEMS UTILIZED:

• PSS
• 3PL
• Scanner
• WebPO
• ESS

EXTERNAL SYSTEMS UTILIZED:

• STE Outbound Automation, Streamtech, Roach Conveyers, Cognex and Sick Scanners,

P8e Servo Printers, Cables, PLC, Control Hardware, HMI

• CORS Inbound Automation
• Trinium
• EliteExtra
• Acelynk
• Box Making Software
• Prodsmart (LepoufManufacturing)
• Borsei Manufacturing System
• Slot3D
• 3D-Printing

EXPERIENCE REQUIREMENTS

• Generally, requires a minimum of 1-2 years of experience in an applications systems support role or equivalent experience

EDUCATION REQUIREMENTS

• Bachelor’s Degree required, with a degree/focus in Information Technology, Computer Science(s). Technical certifications are a plus.

PREFERRED KNOWLEDGE, SKILLS AND ABILITIES

• Bilingual in Mandarin is a plus, but not required
• Knowledge of Google Business Suite (Sheets, Docs, Slides, Gmail, Drive) highly preferred but not required

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WHILE PERFORMING IN THIS POSITION, THE EMPLOYEE MAY BE REQUIRED TO:

• Frequently see periods of prolonged sitting and repetitive motions due to use of computer equipment and telephones.
• Occasionally lift and/or carry up to 25 lbs.
• Occasionally stand, walk, squat, kneel, twist at the waist, use hands for fine manipulation, pushing & pulling, reaching above and below shoulder level
• Occasionally climb stairs to reach second-floor office locations
• Occasionally travel by airplane and/or automobile to U.S. domestic destinations

WORK ENVIRONMENT

• Work performed indoors in an office facility with temperatures subject to normal environmental conditions.

• Certain office locations are adjacent to warehouse facility spaces with temperatures subject to normal environmental conditions.

• During COVID-19 pandemic, work-from-home is permissible

• Noise level of the office environment is low.

• Personal Protective Equipment (PPE) is provided.

WHAT’S IN IT FOR YOU?

Team-Oriented Culture - We have a diverse workplace of talented people – sales/marketing, merchandising, e-commerce, retail, and general administrators - who partner to make Noble House a unique and engaging place to work.

Employee Benefits - including paid-time-off, medical plans, dental, vision, 401k, and profit-sharing.

Noble House Perks – Employee discounts on Noble House products, monthly lunches, fitness and mindfulness app subscriptions, free employee counseling and other discounts.

Company Description

Why join Noble House? Since 1992, Noble House Home Furnishings has offered its customers quality furniture options and designs. From indoor furnishings for any and every room in a home to large outdoor sofa sets, we continuously update our broad range of products, designing more than 100 new items and styles, both classic and on-trend, on a monthly basis. We can fulfill and ship up to thousands of orders daily. Our business consumers include major box stores like Walmart, Costco and online business customers like Amazon, Wayfair and Overstock. We offer several brands, including Christopher Knight Home, and we’ve recently launched our own retail store, GDF Studio. Noble House keeps ahead of the trends and market, making us a dominant force in the furniture industry. At Noble House, we are a diverse and global workplace, with employees representing several different nationalities, and we source and build our furniture from both around the world and the United States. While we have been around for 25+ years, we continue to grow at a dynamic pace, and we are looking for talented individuals like you to join our team.