Job Description

NOLAH SLEEP IS A FAST-GROWING DIRECT TO CONSUMER MATTRESS BRAND (BED IN A BOX). NOLAH’S AWARD-WINNING, UNIQUE, AND EXTREMELY COMFORTABLE TECHNOLOGY, AND INCREDIBLE TEAM MAKE FOR A WORKPLACE YOU’LL BE PROUD TO BE A PART OF. WE’RE LOOKING FOR AMAZING, MOTIVATED PEOPLE WHO WILL HELP US IMPROVE LIVES AND INVENT A BETTER WAY FOR NOLAH. COME ALONG FOR THE RIDE!

POSITION SUMMARY

AS A MEMBER OF OUR CUSTOMER EXPERIENCE TEAM, YOU WILL BE INSTRUMENTAL IN DELIVERING NOLAH’S EXCELLENT CUSTOMER SERVICE. THIS POSITION IS FULL-TIME.

SCHEDULE:

• FULL TIME 30-40 HOURS PER WEEK

• MUST BE ABLE TO WORK SOME WEEKENDS AND HOLIDAYS

A DAY IN THE LIFE:

• BECOME AND ACT AS A SUBJECT MATTER EXPERT IN OUR MATTRESSES AND OUR LOGISTICS.
• WORK WITH NOLAH CUSTOMERS PRIOR TO PURCHASE TO MAKE PRODUCT RECOMMENDATIONS BASED ON THEIR NEEDS.
• CONTACT CUSTOMERS VIA PHONE TO ANSWER PRODUCT QUESTIONS AND EDUCATE CONSUMERS.
• FIELD INCOMING CALLS, EMAILS, AND CHATS FROM NOLAH CUSTOMERS REGARDING PRODUCTS, DELIVERIES, WARRANTIES, AND OTHER QUESTIONS. RESOLVE CUSTOMER CONCERNS THROUGH BEST-IN-CLASS CUSTOMER SERVICE.
• COMMUNICATE ACROSS TEAMS TO IDENTIFY AND TROUBLESHOOT ISSUES. PROVIDE TRENDS AND POTENTIAL ISSUES TO HEAD OF CUSTOMER EXPERIENCE.
• WORK CLOSELY WITH CUSTOMERS, PICKUP ORGANIZATIONS, AND CHARITIES TO SCHEDULE RETURN PICKUPS AS NEEDED.
• OTHER DUTIES AS ASSIGNED BY LEADERSHIP.

ABOUT YOU:

• HIGH SCHOOL DIPLOMA

• 1 YEAR IN A HIGH-VOLUME CUSTOMER SERVICE ENVIRONMENT

• ABLE TO ADAPT AND CHANGE WITH THE CONSUMER AND THE BUSINESS

• SALES EXPERIENCE IS A PLUS

• EXPERIENCE WITH ZENDESK, GORGIAS, GLADLY OR SIMILAR CRM PLATFORM

• CRITICAL THINKING ABILITY

• PROBLEM SOLVER

• VOICE OF THE CUSTOMER

• ABLE TO EFFECTIVELY COMMUNICATE ORALLY AND IN WRITING

• DETAIL-ORIENTED AND HIGHLY ORGANIZED

• SENSE OF HUMOR

• EMPATHETIC

• SCHEDULE FLEXIBILITY

PREFERRED QUALIFICATIONS:

• 1 YEAR OF CALL CENTER EXPERIENCE IN AN OMNICHANNEL CONTACT CENTER

• 1 YEAR OF SALES EXPERIENCE IN A RETAIL CALL CENTER

WHAT WE OFFER:

• HEALTH INSURANCE

WHY WORK AT NOLAH?

• MAKE YOUR MARK: WE VALUE INNOVATIVE THINKING. AT NOLAH, YOU WILL BE EMPOWERED TO BRING YOUR IDEAS TO LIFE AS WE WORK TOGETHER TO IMPROVE PEOPLE’S LIVES THROUGH COMFORT.

• GAIN UNIQUE EXPERIENCE: THE CONTRIBUTIONS YOU MAKE WILL MATTER AT NOLAH AS THE COMPANY CONTINUES TO GROW WITH YOU.

• AWESOME CULTURE: JOIN THE TIGHT-KNIT TEAM AT NOLAH AND YOU CAN ENJOY WORKING ALONGSIDE INDUSTRY EXPERTS AND MAKING CLOSE FRIENDS.

NOLAH PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT AND PROHIBITS DISCRIMINATION AND HARASSMENT OF ANY TYPE WITHOUT REGARD TO RACE, COLOR, RELIGION, AGE, SEX, NATIONAL ORIGIN, DISABILITY STATUS, GENETICS, PROTECTED VETERAN STATUS, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE OR LOCAL LAWS.

Company Description

Nolah’s award-winning, unique and extremely comfortable technology, and incredible team make for a workplace you’ll be proud to be a part of. We’re looking for amazing, motivated people who will help us improve lives and invent a better way for Nolah. Come along for the ride!