Job Description

COMPANY OVERVIEW About Nomad Internet Nomad Internet is America's largest rural Wireless Internet Service Provider. We are focused on providing High-Speed wireless Internet to rural communities nationwide! Instead of using traditional Internet wires, we do it by transmitting wireless Internet access directly to your home, business, and even while traveling! At Nomad Internet, we believe that living in a rural community should not mean you have to put up with "substandard internet" like satellite, DSL, and cable. In 2016, the United Nations General Assembly declared internet access a human right! We believe rural communities should expect the same high-quality unlimited and unthrottled internet that those living in cities enjoy. Nomad Internet is dedicated to rural communities nationwide that are overlooked and underserved by traditional ISPs. We started with humble beginnings. Our founders (power couple Jaden and Jessica Garza) started Nomad Internet in 2017 to help rural RV Parks and individuals with WiFi internet. At the start of 2020, beginning with the COVID Pandemic, the need for rural internet exploded! Over the last few years, we have expanded our high-speed internet coverage nationwide. We continue to innovate with things like the new Nomad Air, the industry's first mobile app, and battery technology. We have been recognized by brands like YAHOO News, the Girl Scouts of America, and CNET. And, we provide internet service for celebrities such as Paul Bettany and Seth Rollins! Nomad Internet is now available in all 50 states and now dominate rural and traveling Internet for digital nomads. POSITION OVERVIEW The Customer Service Representative will astound customers with the effective resolution, proactive account management, and customer education. They determine and resolve root causes to customer concerns and inquiries, identify appropriate service enhancement opportunities, and explore customer needs to develop loyal and profitable customers. This role is a learning role, where Customer Service Representatives are building skills and competencies in these areas while also demonstrating world-class skills in courtesy, concern, timely resolution, value creation, and relationship building. We offer our Customer Service Representatives the increased flexibility that comes with working virtually. As Nomad Internet's Customer Service Representative, you will interface with our customers as a voice of Nomad Internet. You will take ownership by assisting customers with their service, billing and account management. You will also work to resolve simple connectivity issues and escalate them to our technical team for resolution as necessary. In this customer experience-centered role, your troubleshooting skills and ability to problem solve within a fast-paced environment will help improve our customer's overall experience. Compensation Range: $20.00 per hour Other Compensation: Bonus eligible & Nomad Air Modem with FREE service as long as you are an employee! Job Location: Remote ESSENTIAL DUTIES AND RESPONSIBILITIES Other duties will likely be assigned. * Provides astounding customer service through effective and timely resolution of various customer inquiries and concerns. * Approaches each call with a "can do" mindset and treats each customer with respect, courtesy, and a genuine desire to help. * Handling inbound calls including giving general direction and guidance to customers. * Build customer loyalty and value through effective account management, identifying and providing product recommendations and collecting past due balances. * Support phone customers by updating contact information, assisting with Self-Care. * Guidance, transitioning account plans, helping cancel subscriptions or closing accounts. * Work within the Customer Service Team to identify process failures and opportunities to improve the overall customer experience. * Meet department productivity and quality standards. * Complete training requirements to learn new skills and processes, grow knowledge of systems, and develop proficiency on company values, organizational requirements, and competencies. * Assist end-users with general questions that range from rate plan differences to service availability and occasional technical concerns. * Provide billing and account related support to end-users. * Perform other project related tasks as requested by your supervisor. QUALIFICATIONS To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Proven ability to work in a fast-paced environment with a positive attitude. * You must take pride in your work. * Ability to work independently to resolve customer concerns and/or issues. * Be a relentless internal advocate for the customer.

Company Description

Nomad Internet is America's largest rural Wireless Internet Service Provider. We are focused on providing High-Speed wireless Internet to rural communities nationwide! Instead of using traditional Internet wires, we do it by transmitting wireless Internet access directly to your home, business, and even while traveling!\r\n\r\nAt Nomad Internet, we believe that living in a rural community should not mean you have to put up with “substandard internet” like satellite, DSL, and cable.\r\n\r\nIn 2016, the United Nations General Assembly declared internet access a human right! We believe rural communities should expect the same high-quality unlimited and unthrottled internet that those living in cities enjoy.\r\n\r\nNomad Internet is dedicated to rural communities nationwide that are overlooked and underserved by traditional ISPs. We started with humble beginnings. Our founders (power couple Jaden and Jessica Garza) started Nomad Internet in 2017 to help rural RV Parks and individuals with WiFi internet.\r\n\r\nAt the start of 2020, beginning with the COVID Pandemic, the need for rural internet exploded! Over the last few years, we have expanded our high-speed internet coverage nationwide. We continue to innovate with things like the new Nomad Air, the industry's first mobile app, and battery technology.\r\n\r\nWe have been recognized by brands like YAHOO News, the Girl Scouts of America, and CNET. And, we provide internet service for celebrities such as Paul Bettany and Seth Rollins!\r\n\r\nNomad Internet is now available in all 50 states and now dominating rural and traveling Internet for digital nomads.