Position: Customer Service Representative (Outreach)

Duration: 6 months (temp to perm)

Location: Brooklyn, NY 11217

Working Schedule: Monday to Friday (8hrs/day - 40hrs/week)

• Possible schedule: 8am to 5pm; 8:30 am to 5:30 pm; 9am to 6pm (candidate must be flexible)

JOB RESPONSIBILITIES:

• Conduct one-on-one and group outreach presentations to recipients and community members.
• Present program education and enrollment options to recipients.
• Present managed care options to recipients and assist them in using their health care and dental plans.
• Maintain positive relationships with county staff, state agencies, community groups and recipients.
• Complete direct data entry into designated internal automated systems in accordance with project policies and procedures.
• Conduct outreach including phone calls, home visits and community presentations in the field in accordance with project policy and procedures (75% of the time).
• Establish and maintain knowledge of community and participates in community events, health fairs, and other activities as needed.
• Assist other Outreach Counselors and other team members with management and completion of daily duties.

Minimum Requirements:

• High School diploma / GED
• 2 professional references (must be supervisor / manager with their active numbers or email)
• Open to travel within the county