POSITION:
Senior Personal and Worklife
(Full-Time)
ORGANIZATION:
Norbeck Technologies
JOB LOCATION:
Military and Family Readiness Services (M&FRS), Maxwell Air Force Base (MAFB), Alabama
REQUIRED
Education
Master’s degree from accredited graduate program in mental health related field and counseling license
Accredited college recognized by the U.S. Department of Education
JOB DESCRIPTION
Provide comprehensive Military and Family support and services, contributing to the mission readiness, resiliency, and well-being of the military community. Operate in accordance with (IAW) Department of AF Instruction (DAFI) 36-3009, Department of Defense Instruction (DoDI) 1342.22, M&FRC operation guides, Public Law, DoD and AF parameters. Make customer service the priority of Military and Family Readiness Services. Work with unit leadership with a focus on high-risk units with a high deployment rate or a high operations tempo. Provide programs and services to assist in identifying, assessing, and minimizing personal and family related challenges (i.e. deployment, personal skills, coping skills, and financial literacy). Strive to make same day service a priority. Perform market research to determine necessary programs needed to provide top quality M&FRC services. Provide recommendations to leadership for process improvement. Advocate and advertise among installation units and tenants to ensure all units are aware of programs offered by the M&FRC. Document and track all M&FRC programs, data gathering, and service delivery to provide timely information and outcome-based results of utilization of Center services in Air Force Family Integrated Results and Statistical Tracking (AFFIRST) System. All Center staff members will utilize this system for data gathering, record keeping, and information management.
Work side by side with government Military and Family Readiness Center (M&FRC) staff to create partnerships and actively engage with unit leaders and to identify unit strengths, address concerns, and help resolve issues that may impact the personal readiness and retention of their people. Assist Commanders in finding resources (through local agency partners on and off base) that address unit needs. All staff shall possess a general knowledge of all M&FRC Core programs identified in DAFI 36-3009 to be able to direct customers to the appropriate office for services.
Provide Core Compliance Experts (CCE) for personal and work life, personal financial readiness, employment assistance and volunteer resources, deployment support program and crisis support. CCEs shall maintain the required certifications outlined in Appendix I and knowledge to deal with complex issues. CCEs will maintain proficiency in all M&FRC services below in order to provide timely and comprehensive customer service, class instruction and proficient referral. CCEs will conduct cross-utilization training for contract staff to meet competency requirements of the M&FRC Service Delivery Desk Guide model of operations. Create spending and action plans for first time one-on-one consultations.
Employ appropriate marketing techniques to reach target audiences for all program components and market all services and workshops. Provide input to the Flight Chief for briefings to newly assigned commanders, first sergeants and command chiefs on M&FRC services. Staff will document all assessments, services, and referrals with a focus towards problem prevention. Education and Training records updated, and services documented in AFFIRST. Provide non- medical assessment and services in a variety of areas. Center personnel will provide information and referral and follow-up for all M&FRC core programs.
Other functions include.
Manage all aspects of the Employment Assistance (EA).
Manage all aspects of the Crisis Support Program
Support for Special Functions and Interest Requests.
SUBMIT TO:
https://fs12.formsite.com/norbeck/form2/index.html