POSITION:

General Clerk III Office Administration

(Full Time)

ORGANIZATION:

Norbeck Technologies

JOB LOCATION:

Mission Installation Contracting Command - Fort Gordon

271 Heritage Park Lane

Fort Gordon, GA 30905

The Relocation Readiness Program is a community-oriented program in Army Community Service (ACS) designed to assist the commander with relocation support services intended to

meet individual, unit, and community needs. The ACS Center offers the following services:

· Information, Referral and Follow-Up

· Financial Planning Assistance

· Relocation

· Exceptional Family Member Assistance

· Family Advocacy

· Employment Assistance

· Emergency Services e.g., Army Emergency Relief

· Mobilization and Deployment Readiness Program

· Outreach Services

The Relocation Readiness Program (RRP) provides a variety of services to service members and Family members who are transitioning into or from the area. Services include:

· In and out-processing personnel through ACS and FMWR

· Provision of local and destination information through electronic and printed means

· Greeting customers and assessing needs

· Counseling and advocacy

· Provision of household items for short-term loan

· Training and orientations

· Assistance with performing various computer-based tasks associated with relocation.

QUALIFICATIONS AND EXPERIENCE:

· Greet customers. Assess needs. If necessary, ensure that the customer completes pertinent documents and notify appropriate staff.

· Provide information to arriving and departing personnel in the form of maps, welcome packets, electronic media, and other printed materials. Print and distribute packets from Military Installations or other online resources.

· Provide vocal and written directions to customers.

· Process personnel in and out of the installation. If required, prepare DD Form 139, and submit it to the local military pay office.

· Maintain the ACS lending closet. Prepare documentation of loans and returns. Update lending closet records in the Army Family Web Portal (AFWP) tracking system. Notify customers holding overdue items, coordinate with unit when necessary.

· Prepare statistical reports; maintain data required to prepare reports.

· Prepare correspondence for signature, prepare for mailing, and keep records of correspondence mailed.

· Maintain record of simple contacts, compile, and enter the AFWP portal.

· Prepare welcome packets for new arrivals and for special events and populations.

· Research and verify local information for inclusion in Military Installations and other methods of distribution.

· Schedule customers for appointments with ACS staff members.

· Provide guidance and assistance to welcome center computer users.

· Assist RRP Manager in presenting orientations, classes, and tours.

· Maintain ACS RRP kiosks and literature displays.

STAFF REQUIREMENTS:

· Staff members must have either military or federal experience.

· A minimum of one year’s experience in working with a military or civilian social service agency or experience as a military Family Member.

· A minimum of two years documented experience with Microsoft Word, Power Point, and Excel

· Possess basic computer skills to be able to enter and retrieve data from management systems.

· Proficiency in oral and written communication skills

· A valid unrestricted motor vehicle license

· The ability to perform all duties as assigned.

· The ability to complete training as required by installation, program regulations and policies.

· Knowledge of ACS programs

NORMAL HOURS OF OPERATION. Normal business hours are between the hours of 0730-1600 Monday through Friday except Federal holidays, crisis, national emergencies, and administrative closing.

SUBMIT TO:

https://fs12.formsite.com/norbeck/form2/index.html