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Medical Store Customer Service Representative

Norco, Inc

Medical Store Customer Service Representative

Seattle, WA
+1 location
Tacoma, WA
  • Responsibilities

    Job Description

    Norco is currently seeking an individual to fill our Medical Store Customer Service Representative position. The Medical Store Customer Service Representative is responsible for serving walk-in customers and phone-in customers. Other responsibilities include, but are not limited to:

    • Greet customers in a professional and enthusiastic way
    • Answer telephone calls promptly
    • Demonstrate in-depth knowledge of products, placement, availability, price and use
    • Efficiently assess customer needs for product or services
    • Educates patients/clients on medical products and services
    • Fit and sell medical products and services to customers
    • Process customer orders and accurately input customer orders into the computer
    • Keep showroom stocked, clean, organized and presentable
    • Perform other tasks as assigned or necessary
  • Qualifications


    • A minimum of 3 years experience in Customer Service related field
    • Medical background including Respiratory Therapy and Nursing experience is a plus
    • In-depth knowledge of home medical products, placement, availability and pricing
    • Ability to occasionally lift and/or carry objects weighing up to 100 lbs
    • Ability to sit, stand and walk for extended periods of time
    • Ability to accurately enter data into computer and acquire a working knowledge of any software applications necessary to the position

    Additional Information

    Norco offers a competitive compensation/benefit package, including:

    • Employee Stock Ownership Plan (ESOP)
    • Health, Vision and Dental Insurance
    • Health Savings Account (HSA)
    • Medical and Dependent Care Flex Accounts (FSA)
    • Life Insurance provided at no cost to employee by Norco through GAWDA
    • Supplemental Accident, Disease, and Life Insurance through Colonial Life Insurance
    • Employee Tuition Reimbursement
    • 401(k) with Employer Matching
    • Wellness Program
    • Employee Discount on products sold by Norco


    Minorities/Females/Individuals with Disabilities/Protected Veterans

  • Locations
    Seattle, WA • Tacoma, WA