Job Description

Norco is currently seeking an individual to fill our Medical Store Customer Service Representative position. The Medical Store Customer Service Representative is responsible for serving walk-in customers and phone-in customers. Other responsibilities include, but are not limited to:

• Greet customers in a professional and enthusiastic way
• Answer telephone calls promptly
• Demonstrate in-depth knowledge of products, placement, availability, price and use
• Efficiently assess customer needs for product or services
• Educates patients/clients on medical products and services
• Fit and sell medical products and services to customers
• Process customer orders and accurately input customer orders into the computer
• Keep showroom stocked, clean, organized and presentable
• Perform other tasks as assigned or necessary

Qualifications

• A minimum of 3 years experience in Customer Service related field
• Medical background including Respiratory Therapy and Nursing experience is a plus
• In-depth knowledge of home medical products, placement, availability and pricing
• Ability to occasionally lift and/or carry objects weighing up to 100 lbs
• Ability to sit, stand and walk for extended periods of time
• Ability to accurately enter data into computer and acquire a working knowledge of any software applications necessary to the position

Additional Information

Norco offers a competitive compensation/benefit package, including:

• Employee Stock Ownership Plan (ESOP)
• Health, Vision and Dental Insurance
• Health Savings Account (HSA) 
• Medical and Dependent Care Flex Accounts (FSA)
• Life Insurance provided at no cost to employee by Norco through GAWDA
• Supplemental Accident, Disease, and Life Insurance through Colonial Life Insurance
• Employee Tuition Reimbursement
• 401(k) with Employer Matching
• Wellness Program
• Employee Discount on products sold by Norco

NORCO, INC IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

Minorities/Females/Individuals with Disabilities/Protected Veterans