With more than 50 years of unwavering fashion for quality, Norman International Inc. is among the world's largest and well-respected manufactures of window coverings. Our long-standing commitment to quality and craftsmanship have made us the number one choice for homeowners who demand only the best! We are growing and seeking an outstanding Training and Development Specialist to add to our team!

This position will be responsible for the creation and implementation of all Corporate curriculum courses and events. This role develops and drives digital content production and curriculum editing workflows for the team. The position supports the curriculum design and writing teams in ensuring that all parts of the curriculum are created, tracked, and completed on time, and appropriately represented in Learn365 (LMS). Finally, the position will manage documentation of our style and production processes, and update those as needed.

This position requires content development expertise using multiple technologies including AI, project management skills as well as the ability to develop a technical understanding of our LMS.

KEY RESPONSIBILITIES

CURRICULUM DEVELOPMENT

• Help establish learning objectives for each course.
• Develop curriculum content based on the learning objectives of each course.
• Determine the best methods for effectively communicating information in a manner to appeal to all 3 learning styles (visual, auditory, kinesthetic).
• Able to take a concept and translate it into an effective lesson.

DIGITAL CONTENT DEVELOPMENT

• Create various forms of digital content to include videos and presentations.
• Able to select and match soundtracks with video to effectively communicate a message.

PROJECT MANAGEMENT

• Build systems and workflows to manage our digital content writing and revision process.
• Monitor timelines, schedules, and budgets by keeping our project management system (Monday.com) up to date.
• Support the HR Manager, Writers, and contractors with organization and completion of content writing and revision.
• Learn and understand the content management system (LMS) and other technology tools that we use for content creation. Train others to use the systems and ensure the system continues to meet our needs.
• Manage versions of the curriculum units as they are revised. Track copyright, authorship and permissions.

LMS ADMINISTRATION

• Manage the administration of the LMS.
• Structure and administer the management reporting process.
• Provide monthly reviews and reports.
• Monitor employee and customer required participation to ensure training/compliance requirements are met.

CLASS COORDINATION

• Schedule, assist and coordinate all employee/customer classes (virtual and in-person).
• Operate cameras, mics and all production aspects of virtual sessions (webinars).
• Reconcile class participation with class registration and ensure proper credit is given.

OTHER RESPONSIBILITIES

• Other duties as assigned.

REQUIREMENTS

• Advanced proficiency in Microsoft computer skills, i.e., Teams, Planner, OneNote, Word, PowerPoint, Excel and Outlook.
• Advanced understanding of storyboarding, project management, course creation tools (Articulate)
• Proficiency in LMS Technology. LMS365 experience a plus.
• Proficiency in video editing software, AI tools and other content creation software.
• Previous teaching/trainer/presenter experience.
• Excellent customer service skills.
• Excellent interpersonal skills.
• Excellent organizational skills.
• Able to multi-task with multiple priorities and deadlines.

REQUIRED QUALIFICATIONS

• Minimum 3-4 years or equivalent experience designing, developing, and implementing a variety of training programs using instructor-led, web-based or virtual training methods.
• Possess the knowledge and aptitude in using various types of technology in the training environment.
• Ability to operate independently and within a team environment.
• Ability to develop and launch training information in a fast-paced environment.

BENEFITS

• Full benefit package after 30 days of employment (Medical, Dental, Vision, Life, Long Term and Short-Term Disability Insurance, Paid-Time-Off, Paid Holidays, Pet Insurance, etc.)
• 401K with Company match after 1 year of employment.