Email/Text/Chat Customer Service Representative We're seeking talented and motivated individuals to help us meet the increasing needs of the students and referral partners we serve. As a work-from-home Customer Service Representative at NALI, you’ll be NALI's front-line team member who’s focused on helping guide our students toward success with direct interaction via text, email, and (sometimes by phone). You are the face of NALI to every student and referral partner who works with you. This role gives you the unique opportunity to have a daily positive impact on our students and clients. We offer a full benefits package (for full-time employees) which includes a 401(k) with a 3% company match, 100% company-paid health insurance, Life Insurance with AD&D, and 80 hours of Paid Time Off. Responsibilities: We’re Looking For Someone With These Skills: • A positive, empathetic and professional tone and attitude toward students/clients and team members at all times • Must be available to work nights, weekends and holidays • Experience in customer service, sales, or retention • Effective communication skills that help de-escalate while problem-solving • The ability to work with multiple screens and programs open to help resolve student issues Qualifications: To succeed in this role, you should have the following skills and experience: • Some College credit required, college degree a plus • Fluent English language required additional languages a plus • 1-3 plus years of customer service experience preferably email/chat/text experience • Strong work ethic with proven dependability • Fast-paced work environment • Ability to quickly learn new applications and processes • Strong verbal and written communication skills with the ability to communicate effectively by email, text (and phone) • Solid computer/internet/keyboarding skills with high-speed internet • Ability to accurately type information • Strong analytical and problem-solving skills, including active listening skills and the ability to gather information in a fast-paced environment • Demonstrated passionate customer focus with a desire to delight the student/client You are... • Empathetic - you listen intently to what affects people and put yourself in their shoes • Friendly - you are someone who stays genuine when interacting with others • Patient - you don't cut people off during a conversation so that you make others feel heard and equally important • Tech-savvy - you can quickly pick up how things work and learn new technologies with ease • Attentive - you pay attention to what's being needed and proactively get involved • Live in the Orlando Area to be able to train for 1-2 weeks in person Compensation: $32,000 - $42,000

• We’re Looking For Someone With These Skills: • A positive, empathetic and professional tone and attitude toward students/clients and team members at all times • Must be available to work nights, weekends and holidays • Experience in customer service, sales, or retention • Effective communication skills that help de-escalate while problem-solving • The ability to work with multiple screens and programs open to help resolve student issues