Benefits:

Life insurance

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

North American Recovery, Utah's premier collection agency, has established an impeccable reputation as a collection agency by providing exceptional service in the area of bad debt recovery over the last 30 years. Our self-motivated employees enjoy working in a fast-paced environment and love their challenging and rewarding jobs.

We currently have a career opportunity for a polished, assertive, and dynamic professional in our Salt Lake City office. As our Inside Client Service Representative, you will assist our clients each day by providing telephone support and working closely with each client to ensure they are 100% satisfied with our collection services. This job consists of taking incoming calls and making outgoing calls to clients to answer general questions and/or solve issues or problems as they arise.

Work Schedule:

Monday through Friday 8am-4:30pm.

Two 20-minute paid breaks and a 30-minute lunch.

Availability to occasionally work until 5pm. This is seldom the case.

Skill Requirements:

Reliability is a must.

Energetic and organized individual with Client Service, Customer Service or Public Relations experience.

Excellent interpersonal, written, and verbal communication skills.

Effectively learn and use all tools and resources to meet our clients’ needs.

Exceptional communication and client service skills to de-escalate challenging situations.

Exceptional multi-tasking skills, attention to accuracy, and detail.

Demonstrate a high sense of urgency by acting quickly on client requests and responding promptly to emails, messages, and voicemails.

Ability to manage client expectations, handle clients professionally and with empathy to retain, repair and build relationships with clients.

Ability to interact effectively with top-tier professionals.

Ability to work as a member of a team.

Ability to work with minimal supervision, multi-task, prioritize and meet deadlines.

Initiative and creativity in the client service process.

Proficiency in Microsoft Outlook, Word, Excel and working knowledge of computers.

Pay and Benefits

Start earning PTO from day one hour one!

Other benefits include a very generous 401K, PAID health, dental, life insurance, vision insurance, paid vacation and a paid day off on your birthday every year!

Raise review every six months.