Job Description

ENTRY-LEVEL, CUSTOMER SERVICE

If you have a Bachelor Degree and are searching for an ENTRY-LEVEL CUSTOMER SERVICE position, this may be a great opportunity for you! We are currently looking for enthusiastic associates to JOIN OUR DECEMBER 15TH AND JANUARY 1ST TRAINING CLASSES!

While working for a well-known manufacturing company, you will work in a professional environment and gain valuable CUSTOMER SERVICE skills. The ideal candidates are those searching for an entry-level position in the general field of CUSTOMER SERVICE, Customer Accounts, and/or Automotive Finance.

GENERAL INFO:

• Pay Rate: $17/hr.
• Education Requirement: 4-year/Bachelor Degree
• Location: This is an ONSITE position in Cypress, CA
• Schedule: Monday - Friday, 2 Saturdays per month (half-days on Saturdays)
• Work Schedule: May be any 8-hour shift between 8am -8pm
• Position Type: Full-time, long-term contract position - no scheduled end date
• Interview Process: Phone screen with recruiter then a virtual interview with the hiring manager(s). You will need a quiet place and access to a webcam for the virtual interview (45-minutes)

JOB RESPONSIBILITIES (basic responsibilities for each role, not inclusive. After the interview, you may be placed in one of these roles, depending on the needs of the company):

Early Customer Account Representative

• Answer incoming calls and make outgoing calls oN customer accounts (collections)
• Skip tracing (minimal)
• Generate effective solutions for customer’s delinquent accounts
• Update database with accurate information (data entry)

Customer Service Representative

• Daily filing of open orders and sorting incoming mail
• Process outgoing letters and prepare shipments
• Prepare off-site files for imaging and storage, completing transmittal logs
• Assist in other areas as needed

Funder

• Review and verify funding documents from Dealerships
• Receive status calls from dealerships and effectively resolve conflicts
• Follow up on issues in a timely manner

REQUIREMENTS:

• Must be punctual and maintain excellent attendance
• Excellent communication skills, verbal and written
• Self-starter and eager to learn, maintain enthusiastic and positive attitude, able to multi-task and research to solve problems.
• Intermediate knowledge with Microsoft Office products: Word, Excel, Outlook
• Bachelor Degree
• Eligible to work in the US without sponsorship
• Able to pass a background check and drug test
• Bilingual (English and Spanish) is a plus

INDNAS