Job Description
AMAZING ENTRY-LEVEL, CUSTOMER SERVICE opportunity with a BUSINESS ESSENTIAL, world-wide manufacturing company in Cypress, CA! Little-to-no-Experience Needed! Great training environment! Gain valuable professional experience in a Corporate environment! Servers and Retail Associates encouraged to apply!
EARLY CUSTOMER ACCOUNT REPRESENTATIVE
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GENERAL INFO:
- Pay Rate: $17/hr.
- Location: This is an ONSITE position in Cypress, CA
- Schedule: Monday - Friday, 2 Saturdays per month (half-days on Saturdays)
- Work Schedule: Any 8-hour shift between 8am -8pm (after training)
- Position Type: Full-time, long-term contract position - no scheduled end date
- Benefits: Eligible for NASG benefits after 60-days (Medical, Dental, Vision, Aflac, IRA)
- Interview Process: Phone screen with recruiter then a virtual interview with the hiring manager(s). You will need a quiet place and access to a webcam for the virtual interview (45-minutes)
JOB DUTIES
- Auto-Dialer Collections – make outbound/receive inbound calls on accounts that are 5-29 days past due and assist customers with bringing their accounts current (approximately 100+ phone calls daily)
- Identify root cause of customer delinquency and generate effective solutions for AHFC and customer
- Conduct minimal skip tracing necessary to prepare account for next level of collections
- Effectively contribute to increasing Customer Satisfaction scores (meet qualitative objectives)
- Become a productive member of the department (meet quantitative objectives)
- Maintain enthusiastic and positive attitude
- Attendance – being here on time ready to work at the start of the shift
ASSIGNMENT DESCRIPTION
- Long-term temporary assignment with no set time or guarantee of a full-time position
- Ideal for those looking for an entry-level position in the general field of Customer Service, Customer Accounts, and/or Automotive Finance
DESIRED SOFT-SKILLS
- Excellent verbal communication skills (easy to understand)
- Able to multi-task (ability to talk and type simultaneously is a must)
- Customer service oriented
- Self-starters
- Eager to learn
- Bilingual a plus: English/Cantonese/Mandarin/Spanish
- High School Diploma/GED required, Bachelor's Degree preferred.
INDNAS