Job Description
If you are searching for an ENTRY-LEVEL, CUSTOMER SERVICE position, this may be a great opportunity for you! We are currently looking for enthusiastic associates to join our FEBRUARY 2ND training event!
While working for a well-known manufacturing company, you will work in a professional environment and gain valuable customer service skills. The ideal candidates are those searching for an entry-level position in the general field of Customer Service, Customer Accounts, and/or Automotive Finance.
GENERAL INFO:
- Pay Rate: $17/hr.
- Education Requirement: 4-year/Bachelor Degree
- Location: This is an ONSITE position in Cypress, CA
- Schedule: Monday - Friday, 2 Saturdays per month (half-days on Saturdays)
- Work Schedule: May be any 8-hour shift between 8am -8pm
- Position Type: Full-time, long-term contract position - no scheduled end date
- Interview Process: Phone screen with recruiter then a virtual interview with the hiring manager(s). You will need a quiet place and access to a webcam for the virtual interview (45-minutes)
JOB RESPONSIBILITIES (basic responsibilities for each role, not inclusive):
Early Customer Account Representative
- Answer incoming calls and make outgoing calls on customer accounts (collections)
- Skip tracing (minimal)
- Generate effective solutions for customer’s delinquent accounts
- Update database with accurate information (data entry)
Customer Service Representative
- Daily filing of open orders and sorting incoming mail
- Process outgoing letters and prepare shipments
- Prepare off-site files for imaging and storage, completing transmittal logs
- Assist in other areas as needed
Funder
- Review and verify funding documents from Dealerships
- Receive status calls from dealerships and effectively resolve conflicts
- Follow up on issues in a timely manner
REQUIREMENTS:
- Must be punctual and maintain excellent attendance
- Excellent communication skills, verbal and written
- Self-starter and eager to learn, maintain enthusiastic and positive attitude, able to multi-task and research to solve problems.
- Intermediate knowledge with Microsoft Office products: Word, Excel, Outlook
- Bachelor Degree
- Eligible to work in the US without sponsorship
- Able to pass a background check and drug test
- Bilingual (English and Spanish) is a plus
INDNAS