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To be considered, please submit both your resume and cover letter. Applications will be accepted through November 30, 2023

We are hiring one Support Specialist for each the following Regions:

Western NC, Triad, Charlotte, Triangle, Southeast NC, Eastern NC

Summary

The Medicaid Expansion Regional Support Specialist will support community health centers with Medicaid expansion outreach and enrollment efforts. The Medicaid Expansion Regional Support Specialist will:

• Support health centers with Medicaid expansion outreach and enrollment efforts
• Assist health center patients and community members with applying for Medicaid and coverage available through the federal Marketplace
• Attend outreach events to inform patients and community members about Medicaid expansion
• Maintain up-to-date schedule of enrollment assistance availability in Connector scheduling system
• Develop and maintain partnerships with community groups within region
• Stay informed of relevant Medicaid and Marketplace updates
• Complete annual Certified Application Counselor (CAC) training and Enrollment Ambassador training
• Assist with planning annual Medicaid expansion regional training
• Other outreach and enrollment activities identified by NCCHCA and/or community health centers

Regional Support Specialists will be hired to support health centers in the following regions. Applicants should specify their preferred region in their cover letter.

• Region 1/Western NC
• Region 2/Triad
• Region 3/Charlotte
• Region 4/Triangle
• Region 5/Southeast NC
• Region 6/Eastern NC

This position is funded by a grant for two years (approximately late 2023 – late 2025).

Qualification Requirements

· Competence in Microsoft Office applications, particularly Word, Outlook, and Excel.

· Excellent written/verbal communication and problem-solving skills, as well as attention to detail

· Excellent interpersonal skills

· Ability to work effectively in a remote capacity

· Live in or near the Region that the position will support

Knowledge, Skills and Abilities

• Understanding of health insurance programs and policy, including the Affordable Care Act (ACA) and Medicaid
• Understanding of health care delivery systems and safety-net providers
• Ability to explain complicated topics in an understandable way
• Comfortable approaching people and making proactive calls to individuals who may need health coverage
• Must have access to an automobile, valid driver’s license, with appropriate liability insurance

· Demonstrated ability to work as a team member and work effectively with diverse people

· Ability to travel in-state on a regular basis, with occasional overnight stays

Essential Functions

Support Health Centers with Medicaid Expansion Outreach and Enrollment Efforts

· Support 5 – 7 health centers with their Medicaid expansion outreach and enrollment efforts

· Work with each health center in the region to identify outreach and enrollment related needs and plan for support

· Serve as point of contact for Medicaid related questions from the health center

· Frequently travel to health center sites to provide support to staff

· Assist individuals with applying for Medicaid and health insurance available through the federal Marketplace

· Collaborate with health center outreach and enrollment staff and other health center staff a and provide timely follow-up to requests and referrals received from health centers

· Maintain updated enrollment assistance availability in Connector scheduling system

· Attend outreach events to inform patients and community members about Medicaid expansion

· Assist health centers with planning Medicaid expansion outreach and enrollment events

· Provide timely follow-up to individuals who request/need assistance with applying for Medicaid and Marketplace coverage

Stay Informed of Medicaid and Marketplace Policy and Programmatic Issues

· Complete annual Certified Application Counselor (CAC) training

· Attend Medicaid and Marketplace webinars and trainings to stay informed of policy and programmatic updates

Community Partnerships

· Develop and maintain partnerships with community groups within region

· Identify community events and other opportunities for Medicaid expansion outreach and enrollment

Plan Medicaid Expansion Regional Training

· Assist with planning annual Medicaid expansion regional training

· Help identify meeting location and other meeting vendors (e.g., food, A/V)

· Advertise training to health centers and other community groups

· Attend regional training and provide logistical support

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is:

• Regularly required to, stand, sit; talk, hear, and use hands and fingers to handle or feel; and reach with hands and arms to operate a computer and telephone keyboard, and to reach, stoop or kneel

• Specific vision abilities required by this job include close vision requirements due to computer work

• Light to moderate lifting is required such as occasionally lifting office products and supplies, up to 20 pounds

• Ability to uphold the stress of traveling

• Regular, predictable attendance is required; including quarter-driven hours as business demands dictate.

Work Environment

• This job operates in a remote capacity.
• Ability to sit at a computer for an extended period of time.

Preferred education, skills and experience

· Experience as a Certified Application Counselor (CAC) or health insurance Navigator

· Knowledge of Medicaid, health insurance Marketplace, and the Affordable Care Act

• One to three years of experience in public health, health education, or related field
• Experience working in a community health center
• Experience designing and conducting community outreach to low-income populations
• Language skills in Spanish and/or Arabic