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Customer Care Representative - Lending - Staring at $20-$25/hr

Hallmark Aviation Services

Customer Care Representative - Lending - Staring at $20-$25/hr

Brookfield, WI
Full Time
Paid
  • Responsibilities

    Hallmark Aviation Services is Seeking Business Manager at Seattle-Tacoma International Airport

    The Business Manager leads the operational and administrative processes while coordinating with client/station manager to meet high quality standards.

    Join our team that is committed to providing the best customer service to all guests and/or visitors of the SEA airport. The Lost and Found Department functions will include but will not be limited to the following:

    Assist walk-in customers during business hours

    Answer phones during business hours

    Maintaining and updating the Lost and Found system

    Research and verifying validity of all information before release

    Collect lost items from Terminals and various other areas of the airport grounds.

    Photographed and logged items

    Receive, count, document, and secure items in a lockable container such as a safe.

    Movement of Goods and Materials

    Represent Hallmark at airport meetings and functions

    • Provide hands-on supervision of the staff and delegate workload
    • Provide direct customer relations support
    • Ensure that account operates according to schedule and service level agreements
    • Recruit, interview, and hire staff
    • Oversee the long-term analysis of manpower needs, groom potential leaders
    • Ensure cross training as well as provide new and refresher training for staff members
    • Manage attendance records and ensure appropriate shift coverage
    • Handle discipline and motivation issues
    • Process promotion, demotion and termination paperwork
    • Enforce safety, security, and grooming standards
    • Administer performance reward programs
    • Control the budget for labor costs and allocation

    Required Skills

    .

    • Proven LEADERSHIP abilities and ORGANIZATIONAL skills
    • Excellent interpersonal, coaching and counseling skills
    • Understand that staff development is a leader’s responsibility
    • Self-driven focus on Customer and Client satisfaction
    • Ability to excel under pressure of meeting extreme deadlines
    • Able to communicate effectively, both verbally and in writing
    • Experienced in planning a roster and monitoring work schedules
    • Able to solve daily problems and make quick decisions within the operation
    • Flexible and able to promote positive attitudes from subordinates
    • Computer Software (Word & Excel)
    • Able to work varied hours
    • Minimum 18 months previous airport experience preferred
    • Must be able to work Weekends and Holidays
    • Detail oriented and well organized
    • Able to communicate effectively, verbally and in writing
    • Basic knowledge of airline terminology is a plus
    • Experience developing and implementing project plans.
    • Able to solve basic problems within the operation
    • Occasional lifting of up to 70lbs.

    Required Experience

    Valid US work authorization
    Professional demeanor and exceptional presentation
    Flexible schedule & availability
    Background Check, Fingerprinting required
    Drug Screen required

  • Qualifications

    .

    • Proven LEADERSHIP abilities and ORGANIZATIONAL skills
    • Excellent interpersonal, coaching and counseling skills
    • Understand that staff development is a leader’s responsibility
    • Self-driven focus on Customer and Client satisfaction
    • Ability to excel under pressure of meeting extreme deadlines
    • Able to communicate effectively, both verbally and in writing
    • Experienced in planning a roster and monitoring work schedules
    • Able to solve daily problems and make quick decisions within the operation
    • Flexible and able to promote positive attitudes from subordinates
    • Computer Software (Word & Excel)
    • Able to work varied hours
    • Minimum 18 months previous airport experience preferred
    • Must be able to work Weekends and Holidays
    • Detail oriented and well organized
    • Able to communicate effectively, verbally and in writing
    • Basic knowledge of airline terminology is a plus
    • Experience developing and implementing project plans.
    • Able to solve basic problems within the operation
    • Occasional lifting of up to 70lbs.
  • Industry
    Transportation / Trucking / Railroad