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Personal Banker

First Command Financial Services, Inc.

Personal Banker

Fort Worth, TX
Full Time
  • Responsibilities


    First Command Bank’s core and digital banking solutions are top drivers of revenue growth, customer satisfaction, and advisor success.  Reporting to the Chief Information and Digital Officer, the VP & CTO for First Command Bank is a member of the Senior Leadership Team (SLT) and will champion the efforts in support of First Command Bank’s (and First Command Financial Services’) technology roadmap and vision.  The CTO will serve on the FCB ALCO Committee and participate in quarterly FCB Board of Director meetings.  The CTO will partner with key internal stakeholders including FCB/FCFS Executives, Advisor Services, Marketing, Client Experience, Compliance, Operations, field leadership and business line leadership to enhance and evolve the digital banking experience ecosystem.  The successful candidate will bring passion for our core military market and desire to understand and empathize with the unique needs and challenges of First Command’s clients demonstrated through solution strategy and delivery that meets those needs.

     The CTO’s primary responsibilities include: 


    • Collaborate and influence First Command and First Command Bank leadership, and other stakeholders, to create a compelling client-centric and growth focused vision and execution roadmap for the bank’s digital transformation, aligned to First Command enterprise transformation.

    • Lead a team of Product Delivery and Technical resources through Lean-Agile leadership, approaches and methodologies to continuously improve Team, Technical, and Organizational Agility.

    • Establish and maintain the Bank's Continuous Delivery Pipeline, ensuring consistent project delivery on cost, on scope, and within quality targets. Work with business leaders to select and implement suitable technology to improve the client experiences, streamline internal operations and reduce risk

    • Develop and foster productive relationships with the Bank's and First Command’s software and service providers.

    • Guide and advise stakeholders about disruptive technologies and trends, leveraging innovation for client experience and bank growth objectives.

    • Lead analysis of the business's future-state capabilities and current IT environment to detect critical deficiencies and recommend solutions for improvement, growth and sustained improvement.

      • Focus on internal and external client engagement in strategy, execution and support.
    • Participate in industry and peer groups to understand changes and advancements in technology in an effort to discover ways the company can gain competitive advantage, improve efficiencies or improve the client and field experience.

    • Lead and develop a team of professionals to improve working knowledge of technology used within the Bank organization and assist in effective adoption and use of technology within the end user community

    • Contribute to the development of fluid and client-centric service and support provided by the team across the bank.

    • Ensure development execution is tightly aligned with First Command DevOps standards and best practices.

    • Ensure annual certifications as part of effective IT controls are conducted and reviewed as part of ongoing governance, audits, and controls and in alignment with regulatory and compliance requirements.  Drive bank regulatory compliance-by-design through the use of effective non-functional requirements in both technology solution design and process design.

      • Work with CISO to build a cyber-aware culture and maintain operational vigilance to reduce cyber risk within our banking platforms and solutions



    • Bachelors degree in Business, Data Management, Computer Science, Computer Engineering, Electrical Engineering, System Analysis or a related field of study, or equivalent experience, Masters degree preferred.
    • 15+ years of experience in the banking industry as a mid-senior level leader to executive officer, strategic visionary in a fin-tech, reg-tech environment with an operations or technical focus.
    • Five or more years of experience in at least three technical disciplines, such as business, information, solution or technical architecture, application development, middleware, information analysis, database management or operations in a multi-tier environment.
    • Experience in bank-wide transformation, especially in a client-centric organization. Successful transformation of a traditional bank to a fully digital bank is preferred.
    • Previous experience working in a Scaled Agile environment (SAFe) is preferred.
    • Ability to collaborate across multiple departments and lead by influence in a matrix organization

     Knowledge, Skills and Abilities (all are required)

    • Comfortable and able to drive results in ambiguity
    • Strong team player with outstanding communication, organization, and collaboration skills
    • Excellent listener with a positive and collaborative attitude
    • Possesses skills in conflict-resolution, behavior influencing, and leadership
    • Proven ability to think strategically and communicate that strategy to stakeholders
    • Experienced and comfortable working at the highest levels (C-Suite) of the organization
    • Use experience, knowledge and expertise to influence decisions that have a wide impact across the organization.
    • Change management and communications acumen
    • Able to take a broad view when approaching issues through a holistic perspective
    • Able to notice and predict opportunities, problems and solutions.
    • Able to gather, understand and interpret data to draw conclusions and make quality decisions


    Required Skills Required Experience

  • Qualifications


    • Master’s Degree in one of several related degrees listed below.
    • Also allowed, a Master's degree in any field, plus 18 graduate credits in one of the related field.

    RELATED DEGREE:  History


    For HIS 208*

    • Master’s Degree in one of several related degrees listed below.
    • Also allowed, a Master's degree in any field, plus 18 graduate credits in one of the related field.

    RELATED DEGREE:  History, Native American History/Studies