Job Description

ROLE:

PART-TIME MEMBER SERVICES REPRESENTATIVE

Provide member focused service. To assist members with their financial transactions, involving paying and receiving cash and other negotiable instruments. Provide account information, as well as information on the full range of credit union products and services. Professionally handle the member's daily needs.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

Greet and welcome members to NSCCU in a courteous, professional and timely manner. Represent the credit union to members in a courteous and professional manner and provide prompt, efficient and accurate service in the processing of transactions. Directs member to appropriate department for specific information and service.

Receives and processes member financial transactions, including deposits, withdrawals and loan payments; transfers amounts from member accounts as directed and maintain member records according to NSCCU Policy and Procedures.

Train on and develop knowledge of credit union products and services, including robbery procedures.

Balances cash drawer and daily transactions. Research and reports discrepancies to the supervisor.

Cross-sells Credit Union services.

Provide in-person and by-telephone general service-related information concerning credit union products and policies. Respond to email or other electronic requests submitted by members.

Performs a variety of miscellaneous tasks including answering the telephone, scanning, filing, and computer input.

Basic account research.

Process, close and disburse loans for members that are not present.

Performs other job related duties as assigned.

PERFORMANCE MEASUREMENTS:

1.Provide friendly, professional, personal service to all customers and associates.

2.Balance your drawer daily, being no more than $1 off and with total offages not to exceed $100 in a 12 month period.

3.Accurately post transactions.

4.Troubleshoot and resolve customer and internal inquiries in a timely, friendly and accurate manner.

5.Proactively seek opportunities to identify appropriate products and services for the betterment of the customer.

6.Maintain a dependable record of attendance and timeliness.

7.Maintain a professional work environment and businesslike appearance.

Qualifications

KNOWLEDGE AND SKILLS:

Experience Up to six months of similar or related experience.

Education A high school education or GED.

Interpersonal Skills Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion.

Other Skills Ten key calculator and computer keyboard by touch. Must be good with detail to deal with numbers and names.

Additional Information

All your information will be kept confidential according to EEO guidelines.