Job Description

What you will do:

NSI Field Service Technicians conduct preventative maintenance, troubleshooting, and servicing of industrial x-ray inspection equipment.

• Travel to customer sites to diagnosis and repair industrial test equipment; including but not limited to high voltage generators, electrical panels, Programmable Logic Controller (PLC), Personal Computer (PC), control software and automation components.
• Travel to customer site for preventative maintenance, emergency service, and installations on industrial x-ray equipment.
• Ensure that all customer concerns are addressed and the appropriate follow-up is taken.
• Provide customers with timely updates as to the progress of their orders.
• Assist manufacturing with system integration and installation.
• Work with the service coordinator on scheduling and documentation.
• Assist customers over the phone with technical problems and troubleshooting.
• Train customers on the proper operation of equipment following installation.
• 80% travel during the week.

You will also assist customers over the phone with technical problems and troubleshooting and occasionally be on call for phone support.

Qualifications

Successful applicants have a demonstrated ability to

• Read, comprehend and interpret complex technical information involving mechanics and electronics
• Interpret schematic and electrical diagrams
• Use electronic test equipment such as Oscilloscope and Multi-meter
• Communicate effectively
• Resolve technical issues in a highly sensitive environment

This role requires a high level of autonomy, as well as superior organizational, time management and customer service skills. Qualified candidates will have an associates degree in a technical field and over 3 years of experience in field service.

Additional information

_ What North Star Imaging Offers:_

• A strong culture of collaboration among teams across the US and internationally (both in office and remote)
• Excellent Medical, Dental, and Vision insurance for you and your family plus a very impressive 401k match
• Mission-driven team members who love what they do and go the extra mile to help customers, support the company’s rapid growth, and build up one another for overall growth and development
• A focus on diversity of talent and thought throughout all aspects of the organization

Candidate Requirements:

• Passing results on both pre-employment drug and background checks (which includes driving record) are required.
• A valid driver's license is required for this position.
• A good driving record is necessary.
• Must be able to provide proof that you are legally able to work in the United States.

Additional Information

NSI is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, NSI is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.

All of your information will be kept confidential according to EEO guidelines.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.