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Technical Writer -1261 (Systems Support Specialist)

North Wind Group

Technical Writer -1261 (Systems Support Specialist)

National
Full Time
Paid
  • Responsibilities

    LOCATION: RICHLAND, WA TITLE: SYSTEMS SUPPORT SPECIALIST SCHEDULE (FT/PT): FT TRAVEL REQUIRED: NO CLEARANCE: NO

    North Wind Solutions is a Government contracting small business with operations at military and civilian installations across the United States. The company's focus is facilities operation and maintenance, waste management and radiological services, security control and force protection, and environmental services.

    JOB DESCRIPTION ROCK STAR TECHNICAL WRITER NEEDED - This position is responsible and accountable for providing documentation support including development and writing of IT documents, analysis of the organization's documents and documentation process, and other activities related to IT documentation throughout the software development lifecycle. This candidate must be able to develop and maintain positive working relationships with the IMS team and customers; communicate effectively, verbally and in writing, and exercise sound judgment and discretion. The Systems Support Specialist will assist with all aspects of documentation within the projects and organization under the direction of the IIMS leadership team

    QUALIFICATIONS

    Typical duties and responsibilities could include:

    • Analysis and verification of all required IT project documentation

    • Assist and initiate the writing of all software lifecycle documentation

    • Assist and support Project Managers in customer and project meetings with requirements gathering and action tracking

    • Assist with the writing of software application test scripts

    • Assist and initiate the writing of user manuals

    • Support document release process

    • Support of required status reports and documents including weekly reports

    • Perform all work safely and in compliance with environmental obligations using the core functions and core elements of the Integrated Safety Management System/Environmental Management System (ISMS/EMS).

    The Systems Support Specialist will work directly with all levels of software engineers, project managers, managers, and software quality engineers.

    Education and Experience:

    • AA degree OR 4 years of experience in IT, communications, technical writing or related field (2 years of work experience is considered equivalent to 1 year of formal education)

    • Proficient in the use of Word, Excel and PowerPoint

    • Minimum 2 years' experience in writing or communications in a technical discipline

    • Familiarity with SharePoint, file management, and file naming conventions

    • Proven strong organizational skills, as well working under tight deadlines

    • Excellent interpersonal skills with proven ability to work in a team-oriented collaborative environment

    • Highly self-motivated and self-directed

    • Familiarity of software quality standards.

    Skills and Abilities Desired:

    • Bachelor's degree or 8 years of experience in IT, communications, technical writing, or related field (2 years of work experience is considered equivalent to 1 year of formal education)

    • 3-5 years' experience in IT technical writing or IT communications

    • Hanford Site work experience

    • Experience working in a Nuclear Quality Assurance (NQA-1) environment

    • Experience using desktop publishing software

    • Familiarity with software application development and software lifecycle documentation.

    SPECIAL REQUIREMENTS:

    • Must pass pre-employment background check

    • Must pass pre-employment drug screening

    • Applicants are required to have REAL ID ACT compliant documentation at time of hire and nothing on record that would prohibit you from gaining access to Department of Energy sites

    • Must be able to obtain and maintain at least a DOE “L” clearance

    North Wind offers a competitive pay and benefits package to include health, life, and disability insurance benefits, 401(k) with company match, generous paid leave and tuition reimbursement for eligible employees. As a company, we are committed to employee wellness, professional development, and work-life balance. We value safety, reliability, and commitment to our people! For more information about our benefits or hiring philosophy, visit the North Wind Career Opportunities Page.

    Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The nature of those accommodations will be determined on a case-by-case basis.  If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact our Helpline +1.208.528.8718 or use the Request for Reasonable Accommodation form to get assistance.

    North Wind is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion, or other legally protected status. All qualified applicants will receive consideration for employment without regard to their protected veteran status and will not be discriminated against on the basis of disability.

    Proof of citizenship will be required as a condition of employment.