---

Looking for growth opportunities and a rewarding career? Join our dynamic team with a culture that believes in putting people first!

NorthPoint Fresh provides cold storage for fresh but not frozen goods. We provide an inclusive environment that cultivates collaboration and mentorship. Our core values set the foundation of our culture and guide us in every business decision.

Job Summary:

As a Direct to Consumer (DTC) Account Coordinator, you will play a key role in managing administrative functions related to direct-to-consumer accounts, ensuring smooth order processing, documentation, and customer communication. Your organizational skills will be essential in maintaining efficient and accurate account management.

How we put you first:

At NorthPoint Fresh we ask a lot of our employees, which is why we give so much in return. In addition to your competitive salary, we offer market-leading benefits and perks:

• Comprehensive medical, dental, vision plans and more
• Paid Time Off
• 401k with 100% match up to 6%, immediately vested upon enrollment
• Wellness Reimbursement
• $2000 annual HSA employer contribution
• Paid Parental Leave

What you'll do:

• Manage and coordinate administrative tasks related to direct-to-consumer accounts, ensuring accurate documentation and order processing.
• Monitor and maintain documentation related to customer orders, ensuring timely and correct handling by employees.
• Collaborate with the Operations Manager to ensure alignment in meeting daily/weekly/monthly and yearly business objectives related to direct-to-consumer accounts.
• Ensure compliance with company policies and procedures, particularly related to customer account management and order processing.
• Manage and maintain accurate daily end-of-shift reports and performance updates related to direct-to-consumer accounts.
• Coordinate with internal teams to address any account-related issues and provide necessary administrative support.
• Assist in setting targets, monitoring performance, and providing administrative coaching to employees involved in direct-to-consumer account management.
• Enforce understanding and compliance with all company policies and procedures related to customer account management and documentation.
• Other duties as assigned.

Qualifications & Skills:

• Prior experience in administrative roles, particularly in account coordination or customer service functions, is preferred.
• Strong organizational skills and attention to detail for accurate documentation and order processing.
• Excellent verbal and written communication skills for effective coordination and customer communication.
• Dependable with a good attendance record to ensure consistent administrative support for direct-to-consumer accounts.
• Intermediate math and computer skills are necessary for managing account-related documentation and communication.
• Willingness to work weekends, holidays, or as needed to support administrative functions for direct-to-consumer accounts.

_
_

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

__