NorthStar Hospitality is looking for a Front Desk Agent for our new Hampton Inn in Abingdon VA, opening soon to serve as our guests’ first point of contact and manage all aspects of their accommodation. Responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.OH.

What NorthStar Hospitality offers:

· Employee Discounts with IHG

· Medical, Dental, Vision, and Life benefits

· Paid Time Off

· 401k + Employer match

· Opportunity for Career growth

Responsibilities:

Perform all check-in and check-out tasks

Manage online and phone reservations

Inform customers about payment methods and verify their credit card data

Register guests collecting necessary information (like contact details and exact dates of their stay)

Welcome guests upon their arrival and assign rooms

Provide information about our hotel, available rooms, rates and amenities

Respond to complaints in a timely and professional manner

Work with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

Upsell additional facilities and services, when appropriate

Maintain updated records of bookings and payments

Skills:

Work experience as a Hotel Front Desk Agent, Receptionist or similar role

Experience with hotel reservations software, FOSSE is a plus.

Understanding of how travel planning websites operate, like Booking and TripAdvisor

Customer service attitude

Excellent communication and organizational skills