3 PLUS YEARS EXPERIENCE MANDATORY

Medical Office Assistant/Front Desk/Referral Coordinator We are an internal medicine office and we need upbeat, positive, and compassionate front desk office assistants. We need someone who genuinely cares about the patients, their coworkers, and their team.

Position Summary

Responsible for greeting patients, answering the telephone, scheduling appointments, collecting patient payments, initiating referrals, and general medical office duties.

Essential Job Functions

Sends referral and orders

Answers the telephone, handles the calls, directs calls to the appropriate parties and/or takes messages using company protocol

Schedules patient appointments according to company procedures

Contacts patients by phone to reschedule missed appointments and/or to remind of upcoming appointments

Greets patients on arrival and performs the check-in process according to the proper procedure

Assists patients with the check-out process directly following their visit

Works collaboratively with other employees to promote the best care of the patient and efficient workflow

Prepares and maintains patient charts, by collecting appropriate information and entering/filing correctly

Ensures patient confidentiality and reasonably secures patient health information to the best of their ability.

Provides excellent customer service to all patients, family members/care givers, and other employees

Collects patient payments (co-pays, co-insurance and past due balances)

Performs other duties as assigned