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Case Coordinator

Invacare Corporation

Case Coordinator

Waukegan, IL
Full Time
Paid
  • Responsibilities

    Territory is Oregon/Alaska

    Essential Functions:

    • Strategic selling, partnering, and managing of accounts with home medical equipment providers.
    • Establish relationships, promote programs and products, sell and secure business by contacting and calling on accounts in an established territory.
    • Familiarize established and new accounts to new and existing products, programs, and services to increase market penetration.
    • Execute territory sales plan and communicate results weekly and monthly.
    • Maintain 90% contract portfolio compliance on monthly basis and ensure contract renewals are completed on time.
    • Demonstrate products and services and assist prospective providers in the selection of those best suited to their needs while maintaining an accurate demo account of inventory.
    • Develop/maintain close working relationship with internal departments, such as Financial Services, Customer Service, Inside Sales, and Technical Services.
    • Establish relationships with assigned National Account contacts and Invacare Regional Managers and maintain regular contact with them.
    • Maintain comprehensive knowledge of competitive landscape, promotional activity, and third-party reimbursement. Communicate information regularly to Marketing, Inside Sales, Purchasing, Financial Services, Sales Administration and Distribution as it relates to those groups.
    • Formulate follow up plans with accounts to ensure satisfaction with all agreements reached during sales cycle.
    • Submit timely reports detailing activities and expenses.
    • Establish professional customer/vendor relationships with appropriate customer personnel.
    • Prepare documents such as price quotations, terms of sales, delivery dates, and service obligations.
    • Research and maintain up to date knowledge of competitive products, promotional sales, selling techniques, pricing, warranties, and marketing policies.
    • Submit periodic reports detailing activities/sales volumes/expenses.
    • Investigate and expedite warranty claims and complaints in accordance with company policies.
    • Conduct follow-up service calls to accounts to ensure satisfaction with agreements.
    • Conduct all business transactions in a manner that upholds the high ethical standards of the company.
    • Help ensure the success of the consumer sales/marketing plan through sales efforts directed toward providers, facilities, organizations, professional clientele and end users.
    • Complete all required training applicable to assigned position.
    • Exhibit positivity, flexibility, creativity, and a willingness to take on new responsibilities as requested or required.

    Qualifications:

    • Bachelor’s Degree preferred.
    • Minimum 2-5 years outside sales experience selling multiple product lines in durable medical equipment or related field.
    • Knowledge of third-party reimbursement
    • Solid computer skills, including Microsoft Office suite, experience working with CRM tools (preferably SAP).
    • Demonstrated strategic planning/selling skills and aptitude for problem-solving; ability to determine customer solutions (consultative sales).
    • Excellent verbal and written communication skills, computer skills, self-starter, flexible and has pro-active approach to problem solving.
    • Demonstrated initiative (self-starter).
    • Flexible style to adapt and embrace change (“do whatever it takes” approach).
    • Availability to travel as needed, approximately 50%
    • Valid driver’s license and ability to independently operate a motor vehicle.
    • Maneuver/lift equipment (50-100 + pounds).

    An Equal Opportunity/Affirmative Action Employer –M/F/Disabled/Vet

    Required Skills

    Required Experience

  • Industry
    Manufacturing