JOB DESCRIPTION:

This position identifies, researches, and resolves technical problems. The position is responsible for installing hardware and software, fixing related problems and troubleshooting user issues. This position will train users of new or existing systems when necessary. The individual will be responsible for providing a positive customer support experience and ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude.

POSITION:              TECHNICAL SERVICE SPECIALIST

LOCATION:             WAUKEGAN, ILLINOIS, UNITED STATES

SALARY:                 $52,144 ANNUALLY

JOB SUMMARY:   Some of the key responsibilities of this position are to:

• Provide support and maintain in-house technology equipment and IT assets.
• Maintain, troubleshoot, and repair computer hardware and other related devices.
• Maintain phone systems and related software
• Maintain inventory of technology equipment and other related devices; maintain records of repairs and services performed.
• Assist with more complex equipment installation, preventive maintenance, equipment upgrades and modification activities.
• Develop documentation for all support activities and problem resolutions within internal and external knowledge bases

In order to be successful in this role you should have a two-year degree in a computer related and four to six years of experience in the installation and maintenance of computer hardware, software and peripherals. An equivalent combination of education and experience may be considered.

This position is not in the Bargaining Unit.

Lake County offers a competitive salary and benefit package with performance-based incentive plans. We also offer a comprehensive wellness and training program.  Visit our Prospective Employee page to get additional information on why you should work for Lake County!

To learn more about the department you will be working for, visit the 19th Judicial Circuit Court.  To learn more about other services Lake County provides and to see some of our employees in action visit our website to view videos. If you need assistance writing your resume we have some tools to help you at our Human Resources website. Any offer of employment is conditioned on the successful completion of a background screening, drug and alcohol testing and may include a pre-employment medical exam.

Lake County is an Equal Opportunity Employer

Required Skills Required Experience

REASONING.  Apply commonsense understanding to carry out detailed but uninvolved written or oral instructions. Deal with problems involving a few concrete variables in or from standardized situations.

MATHEMATICS.  Able to uses arithmetic to add, subtract, multiply and divide whole numbers, fractions, decimals and percentages.

LANGUAGE.  Reading: Able to follow simple work instructions. Recognize meanings of two or three syllable words. Able to compare similarities and differences between words and between series of numbers. Able to speak simple sentences, using normal word order, and present and past tenses.

TECHNOLOGY.  Ability to operate a computer at a basic to intermediate level.

MECHANICAL.  Demonstrated mechanical skills sufficient to set up and run machinery.

OTHER SKILLS.  Able to work independently and/or as part of a team.