Position: Service Advisor, Automotive Service and Repair - Phone Center Operator

Location: 191 Peachtree Street Northeast; Atlanta, Georgia

Northern Rock Automotive is seeking an exceptional Automotive service advisor to operate a centralized phone system.

Significant opportunities exist for training, professional development, and promotion into levels of increased responsibility within Northern Rock Automotive.

Company Overview

Northern Rock (www.nrockusa.com) is a company that buys, operates, and grows businesses. It owns and operates a large portfolio of automotive repair shops across the Southeast.

Northern Rock was founded by an enlisted veteran of the 101st Airborne Division and 5th Special Forces Group who is dedicated to providing career development opportunities to our country’s greatest leaders while building a company culture based on the comradery, loyalty, and service-oriented leadership of the United States military.

Job Description

The candidate will be responsible for being the front line in customer relations; welcome clients in a prompt and professional manner and determine the nature of their vehicle needs.

Responsibilities will include:

Welcoming customers upon their arrival by phone

Enter customer information into a point of sale system

Determine the basic need for their visit and record it clearly to the work order

Relay information to the technician

Relay technician findings to the customer

Recommend other services if needed

Complete quote and confirm the customer has approved the repairs

Contact customer to confirm when the vehicle is ready for pick up

Candidate MUST:

Possess extensive experience in the automotive service industry

Possess a working understanding of:

basic operations of an automobile

point of sale systems

scheduling systems

office and computer operations

Be able to communicate effectively with customers, employees, and management

Be a high performer and contributing member of the team

Have a passion for providing purpose, direction, and motivation to diverse teams of individuals in order to accomplish complex common goals. Be a team player.

Be a U.S. citizen or a foreign citizen authorized to legally work in the U.S.

Pass an extensive multi-state background check (a clean criminal background is required)

Possess a high school diploma or equivalent

Job Type: Full-time

Compensation:

$45000 to $55000 annual compensation in first year (base pay plus performance bonus)

Performance bonus is uncapped providing for unlimited earnings opportunity

Participation in full Northern Rock Automotive benefits plan:

Robust health insurance program with 50% employer contribution

Dental, Vision, Life insurance programs

401k with 3% employer match

Paid Time Off eligibility

To Apply

Please send resume and brief introduction to: Jobs (at) NRockUSA.com or continue with application through your posting site.

Please have references available upon request.

<p style="font-size: 8pt;"><em> This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Tire Pros Corporate. </em></p>