DESCRIPTION: The Player Development Team Member assures customer retention and repeat business through, positive daily contact with Resort guests. The Player Development Team Member is responsible for developing one-on-one relationships with guests and providing exceptional guest service to cultivate and maintain guest relationships. The Player Development Team Member is responsible for daily guest interactions for general guest questions.

RESPONSIBILITIES: • Provide excellent guest service to guests, internal and external through active guest engagement and positive attitude • Consistently exhibits an upbeat and positive attitude at all times; greets customers and answers inquiries • Assists the Casino Host with special events, tournaments, promotions and particularly managing the overall customer experience • Maintain daily tracking logs • Address and provide resolution to guest complaints and concerns • Assists Host with player development initiatives • Maintains high level of visibility throughout Casino • Interacts and visits with customers to develop customer loyalty • Recognizes and signs up new Superior Club Members on the floor • Must be able to address stressful situations with clients with dignity and the utmost tact and politeness • Must exercise confidentiality and discretion on a daily basis • Answer customer questions about Promotions and Resort amenities • Assist with entertainment, special events, or promotions within the Casino • Share knowledge of the rules of all casino games • Assists with data entry as required • Provide information to customers about local areas, local accommodations upon request. • Maintain proper attendance in accordance with Casino policy, reports to work on time in accordance with Casino policy • Recognizes that each employee is a representative of the casino and is responsible for demonstrating courtesy, respect, and sensitivity to the needs of every person (visitors, co-workers). • Due to the dynamic casino environment from time to time, we require employees to be flexible and assume other responsibilities assigned by management. • Some assignments may not be listed in this description at this time.