Northwest Community Credit Union believes in providing our employees an environment where they can flourish personally and professionally. We are proud that we have never lost sight of our founders' commitment to providing each individual, and our community, with uncommon care. Join a team with a rich heritage of serving our region for more than 60 years.

Northwest Community Credit Union has 14 locations in Oregon. The credit union serves members from offices in Albany, Bend, Cottage Grove, Eugene, Grants Pass, Medford, North Bend, Oregon City, Portland, Roseburg and Springfield. Come join our team and flourish:

• Dedicated focus on employee personal and professional development • Fun and rewarding work environment • Generous benefits package for employees and dependents • Company paid Life, AD&D, and Long-Term Disability insurance • Paid Time Off (PTO)  • Paid Protected Leave for up to 12 weeks • 401(k) with up to 7.5% company match • Company paid continuing education  • Tuition assistance • And much more!

MEMBER CONNECT SERVICE SPECIALIST

POSITION PRIMARY PURPOSE:  

Promotes a sales and service culture by actively recommending all Credit Union products and services while effectively meeting the member's needs, via phone and other electronic channels. Acts as a liaison for the member and the credit union, counsels members regarding their financial matters and promotes the credit union philosophy and objectives.

RESPONSIBILITIES:

• Provides exemplary customer service in a secure, fast and accurate manner to members and potential members who contact the credit union through telephone and electronic communication channels. • Performs all member transactions, provides information concerning credit union policies or services, and explains membership eligibility. • Opens new accounts and other necessary member service processes while continuing to uncover additional needs and refers them to the appropriate resource. • Troubleshoots member concerns and problems, researching answers and/or connects them to the proper resource. • Maintains member account security at all times by following all security procedures and processes. • Meets and adheres to Member Service Standard expectations as well as established policies and procedures. • Successful completion of Customer Service Skills programs and achieve Member Connect Certification. • All other duties as performed.

PREVIOUS EXPERIENCE:  

A minimum of one (1) year of service in a sales and/or customer service environment. Previous experience in a credit union or other financial institution preferred.

EDUCATION:  

High school diploma (GED equivalent) required. Courses related to finance would be valuable.  DEMONSTRATED ABILITIES:

• Ability to communicate effectively to members and co-workers in a professional manner. • Able to prioritize work in order to give prompt attention to member's requests while meeting deadlines for work processing. • Interprets and communicates credit union policies and procedures to members and nonmembers. • Able to identify and communicate appropriate products and services in a holistic, comprehensive manner for all financial needs. • Able to collaborate positively and effectively with team and various departments. • Knowledge of office equipment, basic computer programs and data processing. • Able to manage time effectively. • Adapts to and embraces changes in organization, processes and systems as needed.