Qualifications
REQUIRED:
- Bachelor's degree or equivalent combination of education, training, and/or experience.
- 1-3 years of Community Management Experience.
- 1-3 years experience managing social media platforms.
- Passion for social media, digital trends, and emerging technology.
- Ability to identify and maintain a brand voice in consumer-facing communications.
- Excellent verbal and written communication skills necessary in order to persuade and influence decision making of individuals, groups, or work teams, and to explain difficult issues.
- Critical thinking, sound judgment and ability to identify trends and take quick action to maximize brand opportunity.
- Proficiency in Microsoft Office.
- Positive attitude, thrives working solo or as team.
- Demonstrated ability to partner with cross-functional teams.
PREFERRED:
- Experience within Healthcare, major consumer brand or large corporate environment.
- Experience with multi-location, multi-channel social media management.
- Experience with Customer Service/Social Care.
- Knowledge and experience using social media management systems like Sprinklr, Spredfast, Sprout Social or HootSuite.
Additional Information
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.