Job Description
The Recovery Support Specialist reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The Recovery Support Specialist uses personal and training experience to create a safe space for consumers to calmly process crisis events, learn and apply wellness strategies, and prevent future crisis events. As a member of a multidisciplinary team, the recovery support specialist operates from the Crisis Now concept and focuses on practices including recovery orientation, trauma-informed care, and a philosophy that crises are an opportunity for learning. All services are offered within an inviting, home-like, atmosphere and are designed to proactively divert crises and break the cycle of psychiatric hospitalizations.
Responsibilities:
- Serve as an individual advocate for consumers.
- Utilize personal recovery experiences to provide peer support for consumers.
- Provide recovery information and activities to all consumers; information, resources, and connection to natural supports; and must follow principles of trauma-informed care.
- Assess and evaluate consumers’ needs, strengths, goals, and resources.
- Utilize QMHP/LPHA when guest presents with acute crisis for appropriate triage/screening and treatment as indicated.
- Transport consumers to and from home, appointments, meetings, and/or school.
- Advocate within systems to promote person-centered recovery support services. Work with an interdisciplinary team in reviewing cases and developing individual plans.
- Implement individual service plans through rehabilitation services such as case management, advocacy, outreach, skills training groups (i.e. WRAP), social rehabilitation, and community support as indicated.
- Provide linkage case management, and participate in treatment planning and discharge planning.
- Consult with other center staff regarding assessment and treatment/intervention planning.
- Consult with other service agencies around case-specific and programmatic issues.
- Refer and link consumers to other human service programs as indicated.
- Serve as a liaison to other community agencies as needed.
- Build relationships with local police, fire, emergency departments, and other organizations to promote awareness of Living Room services.
- Provide on-site Living Room support and introduction to services at NM KCH and VW to patients within the hospital setting (e.g. Emergency Department, Medical Floors, etc.).
- Train other providers and non-providers in areas related to service specialties.
- Document service provision as required by NM Ben Gordon Center.
- Maintain clinical and management records in accordance with policies and procedures.
- Maintain 100% UM/UR compliance.
- Maintain 100% documentation submission within 24 hours.
- Maintain confidentiality.
- Immediately report suspicions of abuse or neglect.
- Communicate personal issues that impact your ability to perform your job duties.
- Participation in DHS/DMH Recovery & Empowerment Statewide Calls and other training as assigned.
- Advanced verbal and written communication skills.
- Competent in Microsoft Windows and Office programs.
- Good judgment.